Aspire Technology Partners ยท 1 day ago
Intern - NOC Analyst
Eatontown, NJ
Internship
Onsite
InternAspire Technology Partners is seeking a Managed Services Intern to join their 24/7 monitoring and remediation team. The intern will play a vital role in identifying and resolving system failures, executing maintenance tasks, and supporting the managed service clients' environments to ensure IT operations run smoothly.
ConsultingInformation TechnologyLegal
Responsibilities
Provide technical assistance: Offer timely and effective support to end-users for software, hardware, and network-related issues, ensuring swift resolution to minimize downtime
Diagnose and resolve issues: Identify, diagnose, and troubleshoot various IT problems through phone, email, or in-person interactions, employing a systematic approach to resolve issues efficiently
Collaborate for problem resolution: Work with internal/external resources to restore client environments
Manage RMA processes: Coordinate and track RMA (Return Material Authorization) requests, obtaining RMA authorization and completing RMA submittal forms
Voice/Video Endpoints: Execute configuration changes, installations, relocations, and decommissions for voice and video communication devices, ensuring seamless integration and functionality
Network Devices: Perform updates, installations, and relocations for network equipment such as routers, switches, and access points to maintain optimal network performance and reliability
Peripherals and Laptops: Manage the setup, configuration, relocation, and removal of peripherals and laptops, including performing imaging and deploying necessary software to ensure user readiness
Backup management: Manage client backup services and remediate issues causing backup failures
Configuration monitoring: Monitor and report device configuration changes to clients
Preventative maintenance: Perform daily preventative maintenance checks on the managed service toolset
Inventory management: Fulfill requests to modify inventory and logic in monitoring systems
Understand SLAs and meet them in incident response scenarios
Basic understanding of the ITIL framework regarding service, incident, change, and problem management
Open, track, and close service tickets in ITSM while maintaining detailed notes including resolution
Login to call queue to handle client requests while answering incoming calls courteously and professionally
Manage email inbox and chats, responding to both client and internal communications promptly
Work closely with the IT team to escalate complex issues, implement new technologies, and contribute to ongoing improvement initiatives
Interface with field personnel to perform repairs and verify system functionality
Provide direct communication to affected users and companies on outages and maintenance activities
Perform proper handoffs at the start and end of shifts
Complete compliance training for internal business needs as well as client requirements
Perform additional duties related to your role as needed
Qualification
Required
Provide technical assistance: Offer timely and effective support to end-users for software, hardware, and network-related issues, ensuring swift resolution to minimize downtime
Diagnose and resolve issues: Identify, diagnose, and troubleshoot various IT problems through phone, email, or in-person interactions, employing a systematic approach to resolve issues efficiently
Collaborate for problem resolution: Work with internal/external resources to restore client environments
Manage RMA processes: Coordinate and track RMA (Return Material Authorization) requests, obtaining RMA authorization and completing RMA submittal forms
Voice/Video Endpoints: Execute configuration changes, installations, relocations, and decommissions for voice and video communication devices, ensuring seamless integration and functionality
Network Devices: Perform updates, installations, and relocations for network equipment such as routers, switches, and access points to maintain optimal network performance and reliability
Peripherals and Laptops: Manage the setup, configuration, relocation, and removal of peripherals and laptops, including performing imaging and deploying necessary software to ensure user readiness
Backup management: Manage client backup services and remediate issues causing backup failures
Configuration monitoring: Monitor and report device configuration changes to clients
Preventative maintenance: Perform daily preventative maintenance checks on the managed service toolset
Inventory management: Fulfill requests to modify inventory and logic in monitoring systems
Understand SLAs and meet them in incident response scenarios
Basic understanding of the ITIL framework regarding service, incident, change, and problem management
Open, track, and close service tickets in ITSM while maintaining detailed notes including resolution
Login to call queue to handle client requests while answering incoming calls courteously and professionally
Manage email inbox and chats, responding to both client and internal communications promptly
Work closely with the IT team to escalate complex issues, implement new technologies, and contribute to ongoing improvement initiatives
Interface with field personnel to perform repairs and verify system functionality
Provide direct communication to affected users and companies on outages and maintenance activities
Perform proper handoffs at the start and end of shifts
Complete compliance training for internal business needs as well as client requirements
Perform additional duties related to your role as needed
Excellent Interpersonal Skills (develop and maintain strong working relationships)
Strong work ethic
Strong communication skills
Ability to multi-task as necessary
Ability to prioritize tasks
Strong organizational skill
Company
Aspire Technology Partners
Aspire Technology Partners is a management consulting based in New Jersey.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase