WinCo Foods · 2 days ago
Retail Technology Systems Administrator
Boise, ID
Full-time
Onsite
Entry, Mid Level
2+ years expWinCo Foods is a growing family of supermarkets committed to providing the lowest prices to customers. The Retail Technology Systems Administrator will implement and operate IT equipment and software applications, support retail technology in stores, and ensure exceptional customer service to both internal and external users.
CommunitiesFood and BeverageHuman ResourcesTransportation
Responsibilities
Provide exceptional customer service with users by telephone, email, and in person
Provide support to our stores regarding technical systems within our stores and distribution centers
Serve as an administrator for applications used within Retail Technology
Provide database management, site setup and systems configurations
Perform software maintenance, menu changes, and system configurations as directed
Actively participate in new store/distribution center setup and configuration
Develop close working relationships with store management and staff, including learning their business processes to better serve them with technology
Be a problem-solving and escalation point including on-call rotations
Manage and maintain incident/problem tickets for the Retail Technology Team
Prepare and present project status reports as requested
Create and maintain Quality Assurance test scripts where needed
Set-up and maintain Lab environments
Perform other duties as assigned or needed
Qualification
Required
Associates' degree in a technology related discipline or demonstrated equivalent Retail Technology experience
At least two (2) years of responsibility for various Retail Technology systems
Working knowledge of Retail Technology systems. (Point Of Sale, sign printing, scales, voice picking, application administration)
Strong analytical skills, strong time management and organization skills
Excellent written and verbal communication and presentation skills
Consistently provide world class customer service to internal and external customers
Communicate effectively both written and verbal
Convey ideas in a logical order and professional manner
Analyze and diagnose technical problems utilizing documentation, tools, and knowledge database
Multi-task effectively, remaining detail oriented, and maintaining composure in a fast paced IT environment
Utilize logical thought processes and learn new systems, concepts, and procedures
Work various shifts as requested or scheduled which may include weekends, evenings, and holidays
Perform “on-call” for off-hours support as scheduled which may include weekends, evenings, and holidays
Perform all tasks efficiently and accurately with confidentiality, honesty and integrity
Preferred
Bachelor's degree in a technology related discipline or demonstrated equivalent Retail Technology experience
Four (4) years of responsibility for various Retail Technology systems
Benefits
Top-tier medical plans
Tuition support
Company
WinCo Foods
WinCo Foods is a family of employee-owned stores, with its own distribution and transportation network.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2004-04-01Private Equity
Leadership Team
Brian Garcia
SVP IT / CIO
Daniel Moore
Senior Talent Acquisition Partner
Recent News
2025-09-06
Seattle TechFlash
2025-04-17
2025-03-28
Company data provided by crunchbase