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Thompson Hine LLP · 1 day ago

Senior Billing Specialist

Dayton, OH

Full-time

Onsite

Mid, Senior Level

$62K/yr - $81K/yr

5+ years exp

Thompson Hine LLP, an AmLaw 200 firm, is seeking an experienced Senior Billing Specialist to join their Finance department. This role is responsible for managing all aspects of the client billing process for an assigned group of attorneys, ensuring accuracy and compliance with client guidelines.

AdviceConsultingLegal

Hiring Manager

DeMons Hambrick

Responsibilities

Prepare monthly and ad-hoc prebills for attorney review and approval, with an emphasis on accuracy and timeliness

Prepare and revise draft bills, processing attorneys’ comments and revisions

Review prebills/draft bills to ensure matters are compliant with client outside counsel guidelines

Thoroughly understand firm, client, matter and exception rates, advanced and courtesy discounts

Confirm that applicable rates and any fee arrangements are reflected properly on all matters

Submit requests for timekeeper and rate approval when necessary

Apply retainer funds as directed by attorneys

Process write-downs in accordance with Firm policy guidelines

Provide accurate and timely completion of assignments and inquiry responses ensuring that all tasks and duties completed are completed within the Firm’s guidelines and policies

Prepare, submit, track, and monitor e-bills through various client billing platforms, and promptly identify and resolve any issues

Analyze and address rejections and reductions as they arise

Proactively communicate with attorneys regarding matter billing status and other ad-hoc inquiries

Research and respond to inquiries regarding billing issues and problems

Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues

Maintain detailed billing notes outlining procedures, deadlines and other client and attorney preferences related to billing

Support client and attorney requests for accrual and budget information that is timely and accurate

Escalate issues when appropriate to the Legal Billing Supervisor

Maintain a superior level of client service and strive to be a one-stop resource for external clients, Attorneys, Firm-wide staff, vendors, and other third parties

Assist Billing Coordinators with training, workflow, and issue resolution when needed

Participate in firm-wide and departmental projects and initiatives

Prepare ad-hoc reports for internal and external clients as requested

Perform other duties and responsibilities as directed

Qualification

Aderant Financial SystemsEBilling platformsBilling processesMicrosoft Office SuiteOrganizational skillsCustomer service skillsAttention to detailInterpersonal skillsTime management skillsCritical thinking

Required

Minimum of a High School diploma or equivalent required

Preferably a bachelor's degree or equivalent experience in a Billing or related role

Minimum of 5 years in a Billing Coordinator or Specialist role, preferably in a mid to large-size Law Firm or Professional Services Firm

Prior experience using Aderant Financial Systems, Classic, Elite, BillBlast, and/or eBilling Hub

Familiarity performing eBilling functions across a wide variety of client billing platforms

Experience identifying and executing resolutions to complex Billing issues and processes

Strong organizational, analytical, critical thinking, and time management skills

Impeccable attention to detail

Comfortable adapting to changing circumstances, processes, and priorities

Capability to manage multiple projects and competing deadlines simultaneously

Places high importance on providing superb client service both internally and externally and building positive working relationships with the team

Comfortable taking initiative but can operate independently or collaboratively as needed

Persistent in pursuing resolutions to tough problems

Ability to occasionally work outside standard business hours and/or adjust personal schedule as deadlines or workload requires

Proficiency in Microsoft Office Suite, chiefly Excel and Word, and Outlook 365

Knowledge of 10‑key

Ability to work in deadline and on rush assignments

Excellent grammar and proofreading skills

Ability to work with, cooperate with and develop working relationships between various departments, Firm personnel and clients

Occasional filing of client bills in 5‑drawer cabinets which requires bending, stretching, and standing

Excellent customer service skills and telephone etiquette are mandatory

Regular attendance and punctuality are essential functions of this job

Possesses interpersonal skills necessary in order to communicate and follow instructions effectively from a diverse group of clients, attorneys, and staff and is a team player

Ability to handle tasks under pressure

Ability to adjust work schedule to work other hours, as required

This position requires the employee to work at a specified location and hours determined by the Manager for the benefit of the department and firm. Changes to the location and/or scheduled hours must be approved by the Supervisor

Benefits

Medical, dental, and vision insurance

Paid Time Off (PTO)

Company

Thompson Hine LLP

Thompson Hine LLP, a full-service business law firm with over 400 lawyers in 10 offices, was ranked number 1 in the category “Most innovative North American law firms: New working models” by The Financial Times and was 1 of 7 firms shortlisted for The American Lawyer’s inaugural Legal Services Innovation Award.

Founded in 1911

Cleveland, Ohio, USA

501-1000 employees