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NAPA Auto Parts · 1 day ago

Inventory Control and Quality Assurance Manager

Tampa, FL

Full-time

Onsite

Mid, Senior Level

2+ years exp

NAPA Auto Parts is seeking an Inventory Control and Quality Assurance Manager who will ensure the accuracy and quality of inventory within their distribution center. This role focuses on implementing best practices for inventory accuracy and quality assurance while leading a team to drive continuous process improvement and enhance customer satisfaction.

AutomotiveIndustrialMachinery Manufacturing

Responsibilities

Provides and supports the implementation of business solutions and ensures compliance with policies and procedures focused on quality assurance

Ensures accuracy of inventory counts and quality, as well as quality of outbound shipments

Leads the ICQA team to collaborate with DC management on process improvement and value enhancement opportunities

Contributes to new business initiatives and projects

Manages the root cause analysis and corrective actions for quality issues

Manages inventory profiles throughout the warehouse

Reviews and evaluates quality data to identify process improvement opportunities

Creates corrective action plans to address process failures

Utilizes techniques for continuous improvement including Lean, Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis and FMEA (Failure Mode and Effects Analysis)

Monitors and reports on supplier product quality and performance

Manages and leads execution of the Quality Key Performance Indicators (KPIs) including Defects per Million and Inventory Accuracy

Keeps up with current and developing trends that concern product quality

Conducts benchmarking studies to determine best practices/designs and future trends

Oversees inventory management process execution including receiving, stocking, and order fulfillment, while encouraging team members to actively identify and address inefficiencies and opportunities for improvement

Manages all write-off related processes and responsibilities, minimizing inventory variance and related costs

Ensures compliance with safety regulations and company policies to maintain a safe working environment, while empowering team members to actively contribute to a culture of safety and continuous improvement

Collaborates closely with other departments such as sales and purchasing, to coordinate activities and meet customer demands while encouraging cross-functional problem-solving and collaboration

Analyzes performance metrics and KPIs to identify areas for improvement and empower team members to implement innovative solutions that enhance process efficiency and effectiveness

Resolves customer inquiries and concerns in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs

Qualification

Quality AssuranceInventory ControlLean Six SigmaWarehouse OperationsLogistics SoftwareManagerial ExperienceCustomer ServiceProblem-SolvingCommunication SkillsTeam Leadership

Required

2+ years' experience working in quality assurance, inventory control and/or customer service within a distribution center or similar environment

1+ year's proven experience in a managerial role and/or leading teams

Ability to motivate and inspire a team to actively contribute to problem-solving and continuous improvement initiatives

Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to addressing challenges

Familiarity with warehouse operations and logistics software (e.g., WMS, ERP systems)

Ability to thrive in a fast-paced environment and adapt to changing priorities

Strong communication skills, both verbal and written

Commitment to upholding high standards of integrity, professionalism and customer service, with a focus on supporting team members and delivering for customers

Preferred

Bachelor's degree in business administration, logistics, or a related field

3+ years' experience working in quality assurance, inventory control and/or customer service within a distribution center or similar environment

2+ year's proven experience in a managerial role and/or leading teams

Proven experience performing various quality functions (inspection, control, assurance, audits)

Lean six sigma and project management skills

Expertise in leveraging relevant tools and technology (including MS Office, Promapp, Power BI, Visio, etc.)

Customer-centric spirit and task-execution

Enthusiasm for data, analysis, and providing simple insights

Passion for solving complex challenges

Comfort influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly

Test-and-learn mentality and agile way of working to improve team products

Company

NAPA Auto Parts

Glassdoor3.5

Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925

Effingham, Illinois, USA

10001+ employees