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NEOGOV · 1 day ago

Associate, Enrollment Services- Bilingual Spanish/English Required (Full-Time) - 2 positions

Multi-Campus, WI

Full-time

Onsite

Entry Level

$17.86/hr - $22.31/hr

3+ years exp

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering a variety of programs to connect students to careers. The Associate, Enrollment Services role involves supporting adult basic education students with course selection, registration, and funding while promoting student retention and completion.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Provides day-to-day processing of enrollment-related paperwork

Processes, prepares, and validates student documents relating to all aspects of the enrollment process

Reviews student enrollment documents (registrations, drop/adds, high school/college transcripts) to prepare for scanning

Completes student registration

Provides daily customer service and technical assistance to students, including support with Blackboard, Self-Service, and password resets

Responds to inquiries via phone, email, and in-person, and conducts regular follow-up to ensure student needs are met

Refers students to appropriate MATC support services and community resources, offering retention-focused solutions

Applies knowledge of Student Services and Academic procedures to share relevant information with discretion

Resolves and troubleshoots problems in daily processing of service requests related to application processing, testing, course selection, and registration

Supports daily office operations by processing mail, email, and inquiries from internal and external sources

Maintains electronic databases for grant tracking, coordinates testing schedules with instructors, and participates in campus and college initiatives

Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness, and accuracy in all actions

Addresses all student and employee behavior in a confidential and respectful manner

Establishes, maintains, and enhances positive working relationships with staff, faculty, students, administrators, and vendors

Maintains current knowledge of best practices and standards in higher education with an emphasis on community colleges

Actively participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning

Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives

Qualification

Bilingual Spanish/EnglishOffice experienceCustomer serviceRecord keepingAnalytical skillsProfessionalismCultural competenceComputer proficiencyDecision-makingTeamworkCommunication skills