Apply on Employer Site

Dominion Energy · 1 day ago

ess Analyst - Process Automation

Richmond, VA

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. They are seeking a mid-level or Senior Business Process Analyst to join the Enterprise Policy and Compliance team, responsible for developing and implementing technology solutions and managing technology-related projects to enhance business processes.

Utilities

No H1B

Responsibilities

Develops, implements, and advises on processes and technology solutions administered within the Regulatory Compliance and Policy (RCP) team

Coordinates with team members to identify opportunities where process automation or technology solutions can be deployed to efficiently administer work activities

Manages the queue of technology customer work requests, tracks and works to resolve any identified technology issues, and develops analytics and metrics from implemented solutions to ensure business processes are effective and to inform RCP strategic decision-making

Leads technology related projects, which requires the ability to manage the complete technology development lifecycle

Gathers and understands technical requirements from stakeholders, analyzes technology’s capability to meet customer requirements, understands appropriate security architecture, IT requirements, and system limitations, effectively plans, manages, executes, and communicates project deliverables, develops and maintains system documentation, creates and delivers user training, and performs other duties as requested or assigned

Qualification

Microsoft Power AppsBusiness process improvementProject managementAnalytical skillsCustomer service orientationPlanningOrganizational skills

Required

Mid-level - 3+ years of previous experience

Senior level - 5+ years of previous experience

Full execution of projects

Experience with Microsoft Power Apps such as Power BI, Workflow Builder, Forms is highly desirable

Excellent planning and organizational skills with the ability to effectively lead and facilitate multiple project teams simultaneously

Ability to quickly resolve complex problems and adjust work plans with limited supervision

Proficiency in application of business process improvement methodology, benchmarking, and change management

Strong customer service orientation

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelor