Truist · 1 day ago
Customer Service Representative I
Orlando, FL
Full-time
Onsite
New Grad, Entry LevelTruist is a financial services company seeking a Customer Service Representative I to provide exceptional customer service through various channels. The role involves handling basic mortgage servicing inquiries, identifying client needs, and promoting Truist products and services to meet client expectations.
BankingFinanceFinancial Services
Responsibilities
Answer inbound client calls timely, accurately, professionally and courteously
Maintain required performance standards in quality, attendance, promptness and identifying client needs
Assist in the resolution of client needs
Ensure the security of client information and assist with minimizing bank losses by performing client authentication on each inquiry
Identify possible identity theft and fraud and escalate as appropriate
Accurately identify and track the call reason for solving client needs, support ongoing teammate training, forecasting and trending purposes
Engage with clients to understand their needs and leverage Truist products and services to best meet client expectations
Qualification
Required
High school diploma or GED
Strong communication (verbal and written) and interpersonal skills to fully identify client needs and resolve them with minimal client effort
Ability to work with confidential information in a professional manner
Ability to adapt to change and work in a fast-paced environment
Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems
Preferred
Prior customer service experience in a call center environment
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
Founded in 2019
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
Maryland Daily Record
2026-01-03
2025-12-18
Company data provided by crunchbase