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Strella · 1 day ago

Account Manager

Washington, CA

Full-time

Hybrid

Mid Level

3+ years exp

Strella is focused on reducing food waste through innovative technology in the produce supply chain. As an Account Manager, you will oversee customer success by managing relationships and optimizing the deployment of Strella’s solutions in operational environments.

Big DataBiotechnologyFood and BeverageReal TimeSensorSupply Chain ManagementSustainabilityWaste Management

Responsibilities

Build trusted, long-term relationships with customer operations, QA, and leadership teams

Partner with Sales and Revenue leadership to support renewals, expansions, and upsell opportunities through demonstrated value

Contribute technical expertise during late-stage sales conversations, expansions, and new site rollouts

Serve as the primary technical point of contact for clients

Translate complex technical insights into clear, actionable recommendations for operational and executive stakeholders

Lead technical onboarding, configuration, and deployment of Strella’s hardware and software across customer facilities

Develop a deep understanding of customer workflows, SOPs, facility layouts, and KPIs to ensure optimal system performance

Diagnose and resolve technical, data, and process-related issues in collaboration with Engineering and Product teams

Support customer trials and pilots by defining success metrics, validating performance, and documenting outcomes

Act as the voice of the customer internally, surfacing feature requests, usability feedback, and operational insights

Participate in structured user testing and validation of new software features and hardware updates

Help define best practices, documentation, and scalable deployment processes as Strella grows

Work cross functionally within the company to communicate with all stakeholders in customers' success

Create and maintain relationships with customers to better understand and achieve their needs

Make visits to our customers to identify opportunities for growth within our platform

Manage all reporting about the health of customers' accounts

Qualification

Account ManagementCustomer SuccessTechnical OnboardingCRM SystemsERP SystemsWMS SystemsAnalytical SkillsRelationship ManagementTroubleshooting SkillsProcess-oriented MindsetPerishable Food ExperienceCommunication SkillsFast-paced Environment Adaptability