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SPS Commerce · 1 day ago

Account Manager, SMB

Rogers, AR

Full-time

Hybrid

Entry, Mid Level

$90K/yr - $120K/yr

2+ years exp

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. They are seeking a customer-focused Account Manager to manage and grow a portfolio of SMB customer accounts, focusing on driving renewals, reducing churn, and identifying expansion opportunities.

Information ServicesInformation TechnologySaaSSoftware

Growth Opportunities

Responsibilities

Manage a portfolio of SMB customer accounts, serving as the primary point of contact

Build strong, trust-based relationships with customers and understand their business needs

Lead renewal conversations and support expansion opportunities within existing accounts

Maintain accurate customer and contract records, including renewal timelines

Identify opportunities to improve product adoption and uncover new use cases

Collaborate with Sales and Customer Success to support retention and growth

Communicate clearly and consistently with customers regarding progress, updates, and next steps

Work closely with internal teams to align on customer goals and account strategy

Qualification

B2B SaaS salesAccount managementCRM platformsCustomer relationship buildingData analysisListening skillsManage prioritiesCPG industry experienceCommunication skillsNegotiation abilitiesOrganizational skillsPresentation abilitiesAttention to detailCustomer-first mindset