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Foundever · 3 weeks ago

Technical Customer Support at Foundever

Miami, United States

Full-time

Hybrid

Mid Level

$67K/yr - $71K/yr

Foundever is a company focused on providing exceptional customer service, and they are seeking a Technical Customer Support specialist to join their team. The successful candidate will troubleshoot technical issues, provide support through various channels, and work closely with customers to ensure satisfaction and refine products based on feedback.

AdvertisingConsultingCustomer ServiceOutsourcing

H1B Sponsor Likely

Responsibilities

Respond promptly to customer inquiries through various channels such as telephone, email, chat, and the product's self-service portal

Identify customer needs and help them use specific features of the product

Coordinate with internal departments to resolve customer issues that cannot be handled at the first level of support

Analyze and report product malfunctions to the product team for enhancement

Track and document customer service actions in the CRM system

Provide suitable solutions for customer problems and follow up with the customer as needed

Ensure customer satisfaction to the maximum extent possible

Qualification

Technical Support ExperienceCRM Systems KnowledgeProblem-Solving SkillsCommunication SkillsDegree in Computer ScienceManage PressureFluency with TechnologyInterpersonal Skills

Required

A proven track record as a Technical Support Specialist in a similar role

Excellent understanding of how CRM systems and technological processes operate

Strong problem-solving skills and the ability to prioritize tasks in a dynamic work environment

Exceptional communication and interpersonal skills, with proficiency in delivering customer-focused solutions based on individual customer needs

Ability to stay calm under pressure and manage difficult technical situations

Strong understanding and fluency with technology and software solutions is paramount

Preferred

Degree in Computer Science, IT or a similar field is desirable

Benefits

Competitive compensation package commensurate with experience.

Opportunities for professional growth and advancement within the company.

A work environment that fosters creativity and innovation.

Comprehensive health benefits including medical, dental, and vision insurance.

Flexible work schedules and work-from-home days to promote a healthy work-life balance.

A strong, supportive team and resources to help you succeed in your role.

Company

Foundever

Glassdoor3.6

Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions.

Founded in 2019

Miami, Florida, USA

10001+ employees

https://foundever.com/

H1B Sponsorship

Foundever has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (2)