ServiceLink ยท 1 day ago
Associate Product Manager, Field Services
US-PA-Moon Township
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expServiceLink, one of the top providers in the mortgage services industry, seeks an Associate Product Manager for Field Services. In this role, you will act as a liaison between business units and IT partners, gathering and documenting requirements, and supporting technology improvement initiatives.
Asset ManagementFinancial ServicesInsurance
Responsibilities
Build relationships with business leaders across all functional areas to understand business objectives and priorities and to collaboratively develop supporting technology improvement initiatives
Elicit requirements using interviews, document analysis and business process descriptions
Communicate between business and technology areas to investigate and/or develop solutions
Work independently with users to define concepts
Prepare accurate and detailed requirement specifications documents including but not limited to process flow diagrams and use cases
Develop/Implement/Document user acceptance testing routines
Represent on behalf of business owners and partner with IT on enhancements, defect remediation prioritization and escalations for AssetShield and related integrations
Identify functional definitions of the system, complete with workflow; impacts to existing applications; and navigation
Gather/prepare detailed requirements and design specifications for preliminary user interface mockups/visual models/charts/flow diagrams/other specification components using interviews, document analysis and business process descriptions
Manage and obtain business sign off/approval on Business Requirement Documents
Conducts Gap Analysis sessions with Development and QA to support the formal handoff of requirements
Create/maintain a high-level project plan that tracks completion and delivery of all IT milestones, including development, quality assurance, documentation and deployment
Support smoke testing for production deployments and outage remediation as needed
Perform all other duties as assigned
Qualification
Required
High School diploma or equivalent required
Ten or more years of relevant IT Business Analyst work experience
Proven customer service skills
Must be able to use and have advanced computer skills and be proficient with Microsoft software products
Exceptional problem solving skills, listening skills and have a strong attention to detail
Experience with all aspects of the Software Development Lifecycle; knowledge of successful software development methodologies and best practices
Excellent project management and time management skills
Demonstrated ability to create and maintain large sets of documentation
Works well independently and apt at managing multiple competing demands/priorities
Excels in a fast paced environment with constant change
Preferred
Bachelor's Degree in Computer Science, Information Systems preferred
Practical work experience within mortgage industry and/or a vendor management service company a plus
Company
ServiceLink
ServiceLink offers asset management, insurance, and mortgage loan services. It is a sub-organization of Fidelity National Financial.
1001-5000 employees
H1B Sponsorship
ServiceLink has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (13)
2023 (13)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Chris Azur
Chief Executive Officer
David Holland
Chief Financial Officer
Recent News
2025-12-13
HousingWire.com
2025-12-12
2025-11-28
Company data provided by crunchbase