Canon Financial Services, Inc. · 2 weeks ago
Call Center Supervisor
US-NJ-Burlington
Full-time
Hybrid
Senior Level
$50K/yr - $75K/yr
5+ years expCanon U.S.A., Inc. is a leading provider of digital imaging solutions. The Call Center Supervisor is responsible for the day-to-day supervision of the dispatch department, ensuring that dispatchers are prepared and managing all incoming and outgoing calls effectively.
BankingFinancial Services
No H1B
Responsibilities
Monitors all telephone queues to ensure that the Dispatchers are at their desks, logged on and ready to work during the hours designated by the individual work schedules
Guides Lead Dispatchers to ensure that the customer pick up times and technician pick up times are within targets
Responsible for guiding and controlling all incoming and outgoing calls from BSM technicians and customers when necessary within the region, and to work along with Service management to ensure compliance and direction of effort
Coordinates efforts with Dispatch Manager to control and guide Dispatch personnel
Evaluates performance based on weekly reports
Communicates with internal departments such as Data Management, Customer Service, Operations Managers, Credit and Collections, and Contracts
Sets appropriate example with professionalism, and good attendance and punctuality
Perform all required management tasks regarding personnel including interviewing, training, employee development and employee discussions
Qualification
Required
5 years of related experience and management of two or more regular full-time employees
Minimum 2 years experience as a Lead
Detail oriented, articulate, strong communication skills and well-organized
Microsoft Office background, particularly Excel, required
Must be legally authorized to work in the United States
All applicants must reside in the United States at the time of hire
Preferred
Bachelor's degree in a relevant field preferred
Prior Oracle experience/testing a plus
MWA (ADS) experience preferred
Benefits
Employee referral bonus
Employee discounts
"Dress for Your Day" attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
Company
Canon Financial Services, Inc.
Canon Financial Services, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sam Yoshida
Chair & CEO
Melinda Ibarrondo, SHRM-CP, PHR
Strategic Human Resources Business Partner
Recent News
2023-03-29
Company data provided by crunchbase