Voice of Customer Manager jobs in United States
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Arhaus · 1 month ago

Voice of Customer Manager

positionBoston Heights, Ohio, United States
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Arhaus is a company that values craftsmanship, design, and exceptional service, and they are seeking a passionate and strategic Voice of the Customer Manager. This role is essential for amplifying customer insights and ensuring that feedback shapes the customer experience. The manager will analyze customer feedback, develop strategies to enhance satisfaction, and collaborate with various teams to improve processes.

Consumer GoodsE-CommerceFashionFurnitureHome DecorLifestyleManufacturingReal EstateRetail
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H1B Sponsor Likelynote

Responsibilities

Collect and analyze customer feedback through surveys, interviews, focus groups, and digital channels
Identify customer pain points and communicate them to relevant teams
Communicate directly with customers to obtain insights and build trust in the feedback process
Create structured follow-up and resolution plans for negative customer experiences
Develop and implement strategies to enhance the customer journey and overall satisfaction
Collaborate with product, marketing, and support teams to resolve issues and improve processes
Monitor and report on key customer experience metrics, providing actionable insights
Stay current on industry best practices and emerging customer service trends
Design and execute customer communication strategies that foster trust and transparency
Prepare reports and presentations to share findings with stakeholders and leadership
Continuously refine strategies based on evolving customer satisfaction metrics

Qualification

Customer feedback analysisCRM tools expertiseData analysisStrategic communicationProblem-solvingProject managementCustomer advocacyCollaboration skillsVerbal communicationWritten communication

Required

Bachelor's degree in Marketing, Business, Communication, or a related field
Minimum of 5 years of experience in customer service, customer success, or a related role
Strong analytical and problem-solving skills with a data-driven mindset
Excellent verbal and written communication skills, with the ability to influence at all levels
Proven ability to work collaboratively in cross-functional environments
Expertise in CRM tools (e.g., Salesforce) and customer feedback platforms
Demonstrated success in developing and executing customer-centric strategies
Customer feedback analysis
Data analysis and reporting
Strategic communication
Problem-solving and critical thinking
Project management
Customer advocacy

Company

Arhaus

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Arhaus is a premiere retail chain that designs, manufactures, and sells home furnishings both at retail locations and online.
dateFounded in 1986
location
Hudson, Ohio, USA
people-size1001-5000 employees
web-link
https://www.arhaus.com/

H1B Sponsorship

Arhaus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (3)
2022 (2)

Funding

Current Stage
Public Company
Total Funding
$150M
Key Investors
Monroe Capital
2023-08-16Post Ipo Secondary· $120M
2021-11-04IPO
2017-06-27Debt Financing· $30M

Leadership Team

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Jennifer Porter
Chief Marketing Officer
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Recent News

Designers Today
Arhaus continues expansion with another California showroom
2025-12-30
MySanAntonio
What's coming? New stores headed to San Antonio shopping centers in 2026
2025-12-06
Arhaus, LLC
Arhaus to Participate in Upcoming Investor Conferences
2025-11-26
Company data provided by crunchbase