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Ponte Vedra Beach Resorts · 1 day ago

EXECUTIVE ADMINISTRATIVE ASSISTANT

Ponte Vedra Beach, FL

Full-time

Onsite

New Grad, Entry Level

Ponte Vedra Inn & Club is one of the premier places to work in Northeast Florida, known for its 5 Diamond Certified Service. The role involves providing administrative support to the Food & Beverage team and acting as a liaison with both internal and external clients while managing day-to-day operational responsibilities within the F&B Department.

HospitalityHotelResortsTravel

Culture & Values

Responsibilities

Must be able to work a flexible schedule, to include weekends, holidays and split shifts

Arrive to work on time, consistently

Upon entering the property, arrive in proper uniform, crisp, clean, and in good repair

Hair must be clean and cut in a becoming style; management has final approval

Attend all required training, safety courses, office and departmental meetings

Report safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment

Become proficient on all appropriate equipment and safety features

Greet member and guests by name whenever possible, always show genuine care and concern

Run daily and weekly reports (Product Mix, Reservations, and Special Events Calendar)

Answer phones; take detailed messages and/or route calls appropriately

Type correspondence including but not limited to introduction letters, dining agreements, letter or appreciation, save the dates

Type custom menus for group dinners

Attend BEO meeting and record pertinent information pertaining to the restaurants and share appropriately

Enter reservations in our internal reservation program

Compile all information related to News Letter content for F&B

Participate and catalog in digital format special events that take place, share content with marketing

Maintain and update Food & Beverage Outlet Dining Menus

Take minutes during staff meetings

All typed work will be proofed prior to being distributed

Complete Assigned projects and tasks promptly and accurately

Attend all office and departmental meetings; i.e., BEO meeting, staff meeting, service/captains meetings

Act as a liaison between members and guests for dining or special occasions in the restaurants (holidays, birthdays, large party defined by the outlet)

Communicate to director of F&B and appropriate departments of any special requests and/or changes that occur related to planned dining

Take calls relating to dining reservations

Document guest preferences both as likes and dislikes

Create special touches for special occasion dining

Update member site content as information is updated or new content is created

Update App content as information is updated or new content shared

Attend at least 1 line up for each outlet each week to share information

Host monthly concierge meeting to share information pertinent to the operation

Assist with group dining reservations and coordination

Attend BEO meeting and record pertinent information

Assist with wedding dining reservation in restaurants

Create special touches for special occasion dining

Provide any additional support or assistance as may be directed by the Director of Food & Beverage Director

Qualification

Microsoft Office SuiteClerical skillsCustomer serviceReservation programsTyping skillsEnglish language proficiencyCommunication skillsTeam collaboration

Required

High school diploma or equivalent

Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff

Prior experience in restaurant service, working knowledge as a secretary or administrative assistant

Good computer skills and customer service background required

Must have Florida driver's license

General knowledge of hotel/resort operations and procedures

Experience performing basic clerical skills including computer knowledge (Microsoft Office Suite and reservation programs) with typing capabilities of approximately 50 wpm

Must be able to work on feet, moving about for several hours at a time

Must be able to work under busy conditions

Must be able to work a flexible schedule, to include weekends, holidays and split shifts

Arrive to work on time, consistently

Upon entering the property, arrive in proper uniform, crisp, clean, and in good repair

Hair must be clean and cut in a becoming style; management has final approval

Attend all required training, safety courses, office and departmental meetings

Report safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment

Become proficient on all appropriate equipment and safety features

Greet member and guests by name whenever possible, always show genuine care and concern

Preferred

College preferred

Company

Ponte Vedra Beach Resorts

Located in the picturesque seaside village of Ponte Vedra Beach, just 20 miles southeast of Jacksonville, Florida, Ponte Vedra Inn & Club and The Lodge & Club comprise the oceanfront luxury experience known as Ponte Vedra Beach Resorts.

Founded in 1928