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AllCare Primary & Immediate Care · 1 week ago

Front Desk Receptionist (Full-Time) / Chevy Chase, MD

Chevy Chase, MD

Full-time

Onsite

New Grad, Entry Level

AllCare Primary & Immediate Care is a growing, patient-centered healthcare organization dedicated to delivering high-quality, accessible primary and immediate care. The Front Desk Receptionist will serve as the first point of contact for patients and visitors, providing excellent customer service and managing appointment scheduling and administrative tasks to ensure a welcoming and efficient experience.

Health CareHospitalMedicalPrimary and Urgent Care

Responsibilities

Greet patients and visitors warmly, providing a friendly and professional first impression of the facility

Assist patients with check-in and check-out processes, ensuring all necessary information is collected and processed accurately

Manage appointment scheduling for patients, including booking, rescheduling, and confirming appointments as needed

Coordinate with clinical staff to ensure efficient patient flow and minimize wait times

Answer incoming phone calls promptly and professionally, addressing inquiries, providing information, and directing calls to appropriate staff members

Maintain clear and effective communication with patients, healthcare providers, and other staff to facilitate smooth operations

Perform various administrative tasks, including data entry, maintaining patient records, and managing correspondence

Assist with billing and insurance verification processes as necessary, ensuring accurate information is captured

Maintain a clean and organized front desk and waiting area, ensuring a pleasant environment for patients and visitors

Order and manage office supplies as needed, collaborating with the office manager to maintain inventory

Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times

Handle sensitive information with discretion and professionalism

Address patient concerns and inquiries with empathy and professionalism, escalating issues to management when necessary

Work collaboratively with other team members to resolve scheduling conflicts and improve patient experiences

Qualification

EHR systemsAppointment schedulingHealthcare administrationMedical terminologyCommunication skillsInterpersonal skillsOrganizational skillsAttention to detail

Required

High school diploma or equivalent; additional education or certification in healthcare administration or a related field is a plus

Previous experience in a receptionist or administrative role, preferably in a healthcare setting

Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations

Proficient in using office equipment, such as computers, phones, and printers, as well as experience with electronic health record (EHR) systems preferred

Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively

Preferred

Familiarity with medical terminology and healthcare practices

Experience with appointment scheduling software and insurance verification processes

Benefits

Health, dental, and vision insurance

Life insurance

401(k) retirement plan

Paid time off (vacation, holidays, sick leave)

Professional development and continuing education opportunities

Supportive, collaborative, and inclusive work culture

Company

AllCare Primary & Immediate Care

AllCare Primary and Immediate Care has grown into a trusted provider of comprehensive healthcare services with over 30 locations across Maryland, Virginia, Washington DC, and Georgia.

Founded in 2013