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First Due · 1 day ago

Product Manager

United States

Full-time

Remote

Senior Level

5+ years exp

First Due is a company providing an innovative Fire and EMS software solution for agencies across North America. They are seeking an organized and empathetic Product Manager to define product strategy, collaborate with stakeholders, and ensure the delivery of valuable features and enhancements.

Enterprise SoftwarePublic SafetySaaSSoftwareSubscription Service

No H1B

Responsibilities

Define First Due product strategy and roadmap, championing customer requirements, preferences, configurations, settings and feature requests

Organize, prioritize, and communicate product enhancements to the Development team; monitor and track feature completions by sprint

Collaborate with internal and external stakeholders to discover problems and create valuable, desirable and feasible solutions

Review, validate and prioritize product defects on the development backlog, working them into sprints and full product roadmap

Act as a product expert - engage with customers, delivery teams, and leadership to ensure the product provides all features, tools, and integrations needed in order to accomplish business goals

Collaborate with engineers and QA to ensure functional and visual design quality at each step of the software development process

Utilize data analytics, research, product reviews, user feedback and product testing to ensure consistency and quality across all end user features

Produce clear and concise documentation of planned features as epics and user stories

Collaborate across the PM team to ensure operational team processes are factored into new product development plans and to integrate solutions to identify user experience issues in upcoming versions

Complete ad-hoc assignments to support the development of First Due’s product roadmap, market, competitive and customer analysis

Align closely with Sales and Client Success teams during new product development to provide demos to customers and prospects as needed; support RFP responses and client evaluation process

Help establish module pricing to meet revenue and profitability goals

Collaborate with the Design and Marketing teams to develop sales tools and collateral; brief and train the Sales and Client Success teams on new features and enhancements

Qualification

Product ManagementSaaS ExperienceAgile DevelopmentScrum CertificationJIRA ProficiencyCustomer FocusAnalytical SkillsProactive ApproachCommunication SkillsDetail Oriented

Required

5+ years of experience as a Product Manager for a quickly growing SaaS company; experience in public safety or Govtech software preferred

Prior ownership of one or more SaaS products or product areas

5+ years of experience leading one or more scrum teams

Prior experience developing an understanding of customer needs with a track record of solving their problems; a proven ‘customer first' mentality and commitment to customer satisfaction

Strong ability to make strategic prioritization decisions, considering requirements, resources, and deadlines

Proficiency in breaking down broad product concepts into thorough, validated product requirements and specifications

Demonstrated technical proficiency and effectiveness working closely with other business functions, including Engineering, Sales and Professional Services

An ability to align on long-term business strategies while driving impact on short-term product goals

Proven ability to ship new product features and increments in a fast-paced, high-pressure, deadline-oriented environment

Experience using JIRA and other product roadmapping tools

Ability to work independently in a collaborative, remote team environment

Excellent written and verbal communication skills

Highly detail oriented and skilled in managing multiple responsibilities

Motivated and proactive in creating and improving processes and workflows

Strong analytical and critical thinking skills

Relevant Bachelor's Degree