Altasciences ยท 1 day ago
IT Technician I- FR
Everett, WA
Full-time
Onsite
New Grad, Entry Level
$22.17/hr - $31.03/hrAltasciences is dedicated to the discovery, development, and manufacturing of new drug therapies. The IT Technician I is responsible for providing first-level support to users, troubleshooting issues, and enhancing user satisfaction through effective communication and problem-solving.
BiotechnologyHealth CareMedical
Responsibilities
The computer technician provides accurate and creative solutions to user problems
Enhance and develop quality support methods and communication skills through coaching feedback
Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
Research, resolve, and respond to questions received via phone calls, emails in a timely manner
Participate in team projects that enhance the quality or efficiency of Helpdesk support
Through the Helpdesk system, log calls and document the issue, the communication and the solution of the incident
To identify recurrent problems, and help users to resolve them
To troubleshooting problems encountered by staff members, user account, email and user profiles creation / management
To prepare computers, following the procedure in place for delivery to employees, loading them with the appropriate software and operating system
To suggest improvements and upgrades to hardware and software
To write training manuals and or train user in the proper use of hardware and software
Qualification
Required
Ideally a College degree in an IT-related program. Pertinent experience may be considered in lieu
Demonstrated technical skills, with the ability to learn new equipment and procedures quickly
Excellent customer service skills
Excellent organizational and time-management skills
Excellent diagnostic and problem-solving skills
Ability to effectively prioritize tasks
Able to work independently under tight deadlines and as part of a team
Basic to Intermediate knowledge in the configuration/installation/troubleshooting of Windows 7, 10, 11
Basic to Intermediate knowledge of Cisco phone systems
Basic to Intermediate knowledge of Office 365 administration
Basic to Intermediate knowledge in PC, laptop and portable hardware troubleshooting
Basic to Intermediate knowledge in printers, protocols DHCP, DNS, TCP/IP, Active Directory, Terminal Services, Workspace ONE Mobile Device Management, Windows Deployment Services WDS, Antivirus software
Basic to intermediate knowledge in mobile smartphones, iPhone, Android, Blackberry
Basic knowledge in VPN, Windows Server
Benefits
Health/Dental/Vision Insurance Plans
401(k)/RRSP with Employer Match
Paid Vacation and Holidays
Paid Sick and Bereavement Leave
Employee Assistance & Telehealth Programs
Training & Development Programs
Employee Referral Bonus Program
Company
Altasciences
Outsourcing made easy with a one-stop solution to early-phase drug development.
Founded in 1992
1001-5000 employees
H1B Sponsorship
Altasciences has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Beatrice S.
Chief Scientific Officer
Bryce Linna
HR Business Partner
Company data provided by crunchbase