Netpace Inc · 5 months ago
Account Manager / Project Manager II
Boise, ID
Contract
Hybrid
Mid Level
$73.90/hr - $73.90/hr
4+ years expNetpace Inc is seeking an Account Manager to deliver best-in-class client experiences. The role involves acting as the primary contact for clients, ensuring customer satisfaction, and identifying upsell opportunities while collaborating with cross-functional teams.
AnalyticsArtificial Intelligence (AI)ConsultingEnterprise ApplicationsInformation TechnologyMachine Learning
Responsibilities
Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer
Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans
Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network
Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking
Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns
Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service
Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions
Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership
Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets
Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome
Monitor and report on key metrics in-flight as relevant to keep customer up to date on the overvalue of their media investment
Qualification
Required
4+ years of Media/Retail/Account Management Experience
Strong organization and process development skills
Strong ability to story tell with data
Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP level
Ability to foster partnerships with merchandizing partners
Company
Netpace Inc
Netpace is a Data-Driven company excelling in AI, IT Consulting and Staffing Solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase