Rippling · 1 day ago
Technical Account Manager, Direct (Mid Market)
United States
Full-time
Remote
Mid Level
$94K/yr - $112K/yr
4+ years expRippling is a company that provides a unified platform for managing HR, IT, and Finance. They are seeking a Technical Account Manager who will act as a trusted advisor to customers, helping them optimize their use of Rippling's product suite and ensuring a high level of customer satisfaction.
EmploymentHuman Resources
Responsibilities
Act as a trusted technical and strategic advisor by becoming a subject matter expert across Rippling’s entire platform, including complex and regulated fields like payroll, benefits administration, and HR
Provide proactive technical consultation to help customers optimize their workflows, implement best practices, and increase adoption of new features
Serve as a primary escalation point for critical customer issues, working cross-functionally with internal Support, Product, and Engineering teams to drive rapid resolution and provide comprehensive root-cause analyses
Build long-term relationships by owning a book of about 20 clients, guiding them through key milestones such as open enrollment and year-end payroll filing
Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts
Master the Rippling product suite and the nuances of how our offerings work together
Work directly with customers to understand their core business needs and advise on the most effective Rippling solutions
Qualification
Required
4+ years of experience in a technical, customer-facing role supporting a dedicated book of business at a B2B SaaS company (e.g., Technical Account Manager, Customer Success Manager, Account Manager, etc.)
Demonstrated ability to manage a portfolio of 30+ mid market accounts and adapt to changing responsibilities
Proven subject matter expertise in one or more of the following: B2B SaaS, HR, Payroll, Benefits Administration, or IT
Exceptional problem-solving and technical troubleshooting skills
Stellar written and verbal communication skills with a track record of building strong customer relationships
Hands-on experience resolving complex customer escalations
Passion for training both customers and internal teams
Preferred
Experience at a technology-focused PEO or HRIS company
Experience with a multi-product platform
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
Soma Capital
2026-01-06
2026-01-03
2025-12-29
Company data provided by crunchbase