Mittleman Eye · 1 week ago
Contact Center Specialist
West Palm Beach, FL
Full-time
Onsite
Entry Level
2+ years expMittleman Eye Center is a comprehensive eye care practice serving the greater West Palm Beach and Jupiter communities. They are seeking a Contact Center Specialist to handle patient inquiries, maintain the call center database, and provide administrative support to the billing department.
EyewearHealth CareHospitalMedical
Responsibilities
Maintain call center database by answering and verifying information
Answer inbound calls from patients and dial outbound calls in a timely manner
Verify patient identity and demographics and adjust any changes into the system
Respond to patient’s inquiries in a timely manner via Text, Faxes, Emails and other forms of communication used by the company
Work within and/or exceed daily call expectations as set by the organization
Handle inbound and outbound calls within the limit set by the organization
Assist with patient registration, scheduling and confirming appointments
Confirming insurance information, receiving, and directing phone calls
Verify patient insurance information by contacting the appropriate insurance carrier and/or utilizing an automated insurance verification system
Accepting payments for Physician services
Provide administrative support to the billing department as needed, including data entry, filing, and other clerical tasks
Redirect phone calls to appropriate departments when necessary
Dispatch critical messages to on-call personnel by prioritizing emergency calls, paging individuals to inform them of emergencies, and use call center tools to ensure the right person receives the right message at the right time
Provide and inter documents required information to the patient’s EHR (Electronic Health Record)
Arrange follow-up visits and referral appointments
Perform other duties as assigned
Qualification
Required
High School Diploma or equivalent with at least 2 years of experience in customer service or sales
Associate degree with 1 year of experience
Strong attention to detail and accuracy in data entry and record-keeping
Ability to work under pressure and in a high-speed environment
Sales and clear communication skills
Ability to use positive language and fast learner
Passion and empathy
Strong attention to detail and well organized
Action-oriented and problem-solving
Good self-control and problem-solving
Flexibility
Team player
Preferred
Experience in medical billing or healthcare customer service
Prior receptionist experience
Knowledge of medical terminology
Additional certification or training in medical billing or healthcare administration
Bilingual (English and Spanish OR Creole) is a major plus!
Benefits
Generous monthly benefit package plus bonus sales.
Paid time off.
Paid holidays.
Discount on eye products and services.
Company
Mittleman Eye
Mittleman Eye is a medical organization that specializes in optical care procedures, laser assisted surgery, and glaucoma treatment.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase