Prime Group US · 3 days ago
Front Desk Agent
Fort Myers, FL 33912
Full-time
Onsite
Mid Level
$16/hr - $17/hr
3+ years expPrime Group US is seeking a Front Desk Associate to create the ultimate guest experience for all hotel guests. The role involves recognizing, welcoming, serving, and departing guests, while managing check-ins, check-outs, and various guest requests.
ConstructionReal EstateResidential
Responsibilities
This position is empowered to guarantee total guest satisfaction
Display hospitality and professionalism to our guests at all times
Take pride in representing PMG Hospitality professionally with our guests
Assure that all transactions with guests are handled in a legal, ethical manner
Comply with Company Standards of Service as outlined for PMG Hospitality
Project a favorable image of PMG Hospitality to the public at all times
Treats guests, vendors, customers and co-workers with professionalism and respect at all times
Complete Departmental, PMG Hospitality, and Brand standards training as assigned
Maintains a clean and neat appearance at all times. A complete uniform (or business dress for non-uniformed associates) must be worn at all times in public areas, including name tag
Have a thorough knowledge of emergency procedures
Must be able to work flexible work hours/schedule including evenings, weekends and holidays
Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests
Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken
Assists all guests in a sincere and courteous manner, and whenever possible, goes the extra mile and does whatever it takes to ensure total guest satisfaction
Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible. Maintain and provide accurate information on hotel facilities
Maintain cash bank per accounting guidelines. Comply with all accounting procedures
Maintain effective communication within the department. Stay aware of issues relating to guest needs and general hotel operations
Attend meetings as scheduled. Apprise management of any concerns or suggestions
Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys
Understand and operate front office and telephone computer systems, and equipment such as calculator, fax machines, etc
Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key, certificate and coupons as appropriate. Close out guest accounts at time of check out
Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, traveler’s check and other forms of payment. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures
Provide safety deposit boxes to guests in accordance with established hotel procedures
Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and faxes for guests
Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved
Responsible for all tasks noted above under the Front Desk Category
Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning
Completes all credit card transmittals, direct bills, and no-show billings for the day
Relocates guests in a courteous manner as needed
Prepares all daily, monthly and yearly reports required by the property
Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate
Receives and processes telephone and walk-in reservations accurately
Acts as manager on duty in the absence of the General Manager, Sales Manager, Front Desk Manager, and/or Executive Housekeeper
Be familiar with breakfast bar setup and operation
Assist with bussing tables and overall cleanliness of the breakfast bar
Assist managers as necessary with light administrative responsibilities
Work with other fellow team members to ensure guest satisfaction
Understand all property safety standards and comply with these rules at all times
Comply with health department standards, upholding regulation at all times. Maintain a safe working environment, report and correct any unsafe acts or conditions with regard to food and beverage
Reduce and keep waste at a minimum
Practice basic stock rotation and refrigerator cleanliness; keep all work areas clean and tidy
Stock the Market daily with all required products to maximize Market/Pantry sales
Maintain cleanliness of the Market/Pantry to PMG Hospitality and Brand appearance standards
Inform the Front Desk Manager of any items that are getting low so the Front Desk Manager can place an order as necessary
Conduct or assist in conducting monthly inventory
Qualification
Required
High School Diploma required
3 years' experience in a similar position
Prior experience in utilization and functionality of brand systems
Excellent interpersonal and organizational skills with a high degree of persuasiveness
Excellent telephone skills
Ability to handle multiple tasks with strict deadlines in a fast paced, dynamic work environment
Must type at least 30 wpm and have high proficiency in MSWord, MS Excel
Must possess strong organizational skills, accuracy in document preparation, and detail oriented
Excellent interpersonal communication skills
Must have analytical and problem-solving expertise
A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills
A ‘roll up the sleeves' leader who is detail oriented with a strong work ethic
Someone who is creative yet has common sense and is practical in the real world
A good communicator, someone that will keep all parties informed in an organized, coherent manner
Must have basic knowledge of Microsoft Word, Excel, computers, and systems
Must have basic mathematical skills and basic calculator skills
Capability of building long-term relationships and being part of a rapidly growing business
Personal accountability and pride in results will be important for this position to possess
Must have the ability to effectively deal with guest or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate and providing positive and proactive solutions
Must be proficient with computer and computer-generated data
Preferred
University degree in related field preferred
Company
Prime Group US
Prime Group is a privately owned real estate firm bringing together a full spectrum of disciplines under one roof.
51-200 employees
H1B Sponsorship
Prime Group US has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (8)
2023 (8)
2022 (2)
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageCompany data provided by crunchbase