ACS Benefit Services, LLC · 1 week ago
Dental Customer Service Representative
United States
Full-time
Remote
Entry Level
2+ years expACS Benefit Services, LLC is seeking a Dental Customer Service Representative responsible for handling incoming calls from members, providers, brokers, and group administrators. The role involves verifying eligibility, explaining benefits, researching claim payments, and addressing general inquiries in a call center environment.
Financial ServicesHealth CareHealth InsuranceInsurance
Responsibilities
Confer with customers by telephone to provide information about dental services, eligibility and plan benefits
Ensure department metrics are met by call volume and minimum talk time. Call monitoring must verify minimum number of errors and customer complaints
Remain calm when speaking with callers who may become upset
Keep records of customer interactions and transactions, record detail of inquiries, complaints, and comments in the system, as well as any actions taken
Check to ensure that appropriate changes were made to resolve customer’ problems
Refer unresolved customer grievances to designated departments for further investigation
Documents all calls in a clear and concise manner
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as eligibility, and handle claims questions regarding payments or denials
Review dental insurance policy terms to determine whether a particular service is covered by insurance
Qualification
Required
Candidates must reside in one of the following states to be considered: NC, FL, GA, IN, KS, SC, VA
High School Graduate or General Education Degree (GED)
At least 2 years of related experience
Excellent verbal and written communication skills required
Ability to utilize the available time to organize and complete work within given deadlines
Ability to meet company metrics
Ability to work independently with minimal supervision
Ability to communicate clearly and concisely in spoken and written word
Ability to take care of the customers' needs while following company procedures
Ability to pay attention to the minute details of a project or task
Ability to get along well with a variety of personalities and individuals
Ability to remain calm under pressure
Preferred
Dental terminology experience
Company
ACS Benefit Services, LLC
ACS Benefit Services, founded in 1982, came from the realization that there needed to be better benefit solutions and health plans available in the marketplace.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Beverly Proctor
Chief Operating Officer
Scott Corrêa
Chief Information Officer
Company data provided by crunchbase