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Bert Ogden Auto Group · 1 week ago

MISSION MAZDA INTERNAL SERVICE ADVISOR

Mission,TX,US

Full-time

Onsite

New Grad, Entry Level

Bert Ogden Auto Group is seeking an Internal Service Advisor to manage service repair orders for both new and used vehicles. The role involves preparing estimates, maintaining customer relations, and ensuring efficient service processes.

AutomotiveLogistics

Responsibilities

Prepare repair orders and estimates for internal Bert Ogden vehicles for service work

Utilizes Vehicle Reconditioning Software Rapid Recon and keeps updated with proper entries

Maintain “Time to Line” (TTL) under 5 days as reported in Rapid Recon

Follow the used car process from start to finish as established

Report discrepancies and delays on vehicles immediately

Provide daily status reports on all vehicles in process

Maintain individual RO’s below 30 and ensure all receivables are collectable

Verifies warranty and recall status of vehicles

Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation

Maintains automotive records by recording problems and corrective actions planned

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Follows complete Bert Ogden Service process with every service transaction

Performs cashiering duties, to include processing credit card payments, taking cash and giving change as necessary

Perform any additional request from service management