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Northeast Delta Dental · 2 weeks ago

Call Center Dental Insurance Customer Service Representative

Concord,NH,US

Full-time

Hybrid

Entry Level

$22/hr - $24/hr

2+ years exp

Northeast Delta Dental in Concord, NH is looking to hire a full-time, hybrid Call Center Dental Insurance Customer Service Representative. The role involves responding to inquiries regarding Delta Dental products and claims while providing exceptional customer service to subscribers, producers, groups, and dental offices.

Health CareInsurance

No H1B

Responsibilities

Researches claims and coordinates information from other departments to respond to customer inquiries

Works collaboratively with other internal department personnel to resolve customer inquiries

Authorizes adjustments to billing in order to resolve customer service issues

Works with dental office personnel to clarify subscriber's coverage level, identify allowable procedures, and resolve billing issues

Maintains positive rapport with dental office staff members to ensure a positive image of Northeast Delta Dental

Composes and sends written correspondence via mail or email to subscribers and purchasers to answer questions, clarify benefits, or respond to inquiries