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Astura Medical · 1 day ago

Customer Service Specialist

Irving,TX,US

Full-time

Onsite

Mid Level

3+ years exp

Astura Medical is looking for a Customer Service Specialist to act as the main line of communication between distributors and the internal operations team. This role involves facilitating the sales lifecycle, including onboarding, building surgical kits, and processing sales transactions while learning multiple areas within the Customer Service department.

Health CareManufacturingMedicalMedical Device

Comp. & Benefits

Responsibilities

Processing requests for shipping labels, tracking and inventory questions

Coordinating the transfer and delivery of inventory

Collaboration with internal departments to ensure systems data is correct

Review surgery set requests and submit them to management for approval

Submit order and partner with warehouse to complete order

Book air cargo flights for set shipment

Maintain communication with distributors concerning set requests and shipping information

Available to work overtime when needed

Qualification

ERP SoftwareMicrosoft OfficeOrthopedic SpineCreative thinkingProblem solvingDetail-orientedCommunicationOrganizational skillsSelf-starterHigh-paced environment