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State of Maryland · 1 day ago

PROJECTS COORDINATOR ADMINISTRATIVE OFFICER III

Maryland, United States

Full-time

Hybrid

Mid Level

3+ years exp

The Maryland Department of Disabilities (MDOD) is seeking a Projects Coordinator for the Telecommunications Access of Maryland (TAM). This role provides executive-level administrative support, project coordination, and content development to ensure efficient office operations and promote accessible telecommunications services for Marylanders with disabilities.

Government Administration

No H1B

Responsibilities

Provide front-desk coverage, including monitoring the office entrance, answering telephones, admitting and welcoming staff and authorized visitors

Schedule appointments and meetings for the supervisor and designated TAM staff, resolving basic calendar conflicts and confirming details with participants

Act as an intermediary for the supervisor, maintaining contact with constituents, professional staff, community partners, and local organizations; triage inquiries and determine which require supervisor attention

Open, sort, read (as needed), and distribute incoming correspondence, emails, and messages to appropriate staff, flagging time-sensitive items

Prepare correspondence, meeting agendas, minutes and other documents

Provide project-specific assistance to the Director, including scheduling meetings and fielding inquiries from external actors or other State partners

Provide administrative support for implementation of new and existing TAM programs and procedures, including tracking timelines, tasks, and deliverables

Assist in planning and overseeing the disposal of surplus property in accordance with DGS and agency procedures

Support office projects, including maintaining inventories, coordinating packing and labeling, handle surplus furniture and electronics disposal, and set-up and tear-down tasks

Serve as a content creator for TAM, developing social media posts; short-form videos; training videos or tutorials; FAQs; and graphics

Script, film, and edit social media and training videos, ensuring appropriate use of captions, plain language, and other accessibility features; coordinate with staff and external partners for on-camera participation as needed

Design graphics for use on social media, the web, presentations, and print materials (e.g., flyers, posters, handouts), following TAM branding and accessibility standards

Draft and update FAQs, how-to guides, and simple training materials for use on the website, in presentations, and at outreach events

Work with the Outreach Manager and supervisor to plan and maintain a content calendar for social media, web content, and other communication channels, aligned with agency priorities and state communications guidelines

Collaborate with the Outreach Manager and TAM staff to identify new content needs based on common questions, emerging issues, or new program offerings

Maintain a schedule of all ongoing meeting times and dates for local disability advocacy organizations and community groups, such as the Maryland Association of the Deaf, Hearing Loss of America, and others affiliated with users of relay services General Support with Records and Other Duties

Maintain organized electronic and paper filing systems for projects and communications records

Assist with simple data tracking and reporting related to projects, outreach activities, and content performance, as directed

Support logistics for outreach events and trainings (virtual or in-person), including preparing materials, coordinating registrations, and sharing event information through TAM channels, Supervisor and Outreach Manager

Update spreadsheet tracking Universal Service Trust Fund payments from Maryland-based telecommunications carriers

Identify missing or inaccurate remittances and follow up for remedy

Communicate with carriers as needed to share any changes to the Universal Service Fee

Qualification

Project CoordinationContent CreationAdministrative SupportMicrosoft OfficeGoogle WorkspaceDisabilitiesCommunication SkillsOrganizational Skills

Required

Graduation from an accredited high school or possession of a high school equivalency certificate

Three years of administrative staff or professional work

Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience

Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience

Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience

Preferred

Experience performing administrative, clerical, or program support work involving tasks such as greeting visitors, scheduling, data entry, filing, or processing mail

Experience coordinating meetings (in-person or virtual), including scheduling, sending calendar invitations, and arranging basic logistics (e.g., room setup or virtual meeting links)

Experience creating basic digital content such as short videos, social media posts, flyers, FAQs, longer video tutorials, graphics, or other outreach or training materials

Basic proficiency with standard office software, including Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Gmail, Calendar), including comfort using spreadsheets for simple tracking and reporting

Ability to organize and prioritize multiple tasks, follow instructions, and meet deadlines with general supervision

Ability to communicate clearly and professionally with callers, visitors, community partners, and staff verbally, in writing, and in American Sign Language

Experience working in a State or local government office, or familiarity with State government administrative or procurement processes

Experience working with or providing services to people with disabilities, or demonstrated awareness of accessibility and disability-related issues, including the importance of accessible communications and training materials