TS Prosperity Group · 1 day ago
Client Service Associate
Council Bluffs, IA
Full-time
Onsite
Entry Level
2+ years expTS Prosperity Group is seeking to hire a Client Service Associate. This position supports the company in delivering a high-quality, client-centered experience within the financial services industry, focusing on communication, client onboarding, account servicing, and administrative support across various teams.
Investment Management
Responsibilities
Utilize excellent interpersonal, written, and verbal communication skills to manage incoming and outgoing communication with clients, prospects, and internal staff
Promote strong relationships with clients and prospective clients by phone, email and in person utilizing professionalism and service of the highest quality to the public by providing prompt, accurate, and courteous interactions
Maintain and assist in the management of all necessary office and client records and their compilation, including taking detailed notes and conducting business with confidentiality
Support fiduciary officers and financial planning staff with client-related follow-up, documentation, and account tasks
Deepen client relationships by assisting or redirecting clients, if needed, with their account activity, financial plan, and service needs
Support client service excellence by managing feedback surveys, follow-up communications, and coordinating relationship-building activities throughout the year
Identify opportunities to improve service delivery and support process improvement initiatives
Promote good client relations by providing prompt and courteous service on all daily inquiries received from current and prospective clients
Assist with account servicing, including new account onboarding, account maintenance, incoming and outgoing transfers, and annual client review meetings
Maintain a knowledge about financial services compliance and regulation
Support recurring reporting cycles—including month-end, quarter-end, and year-end—as well as assist with corporate documentation such as resolutions, compliance materials, audit and examination requests, meeting agendas, and annual review presentations
Ability to use independent judgment and maintain confidentiality
Positive attitude and willingness to work in a team environment
Ability to perform all other duties as assigned
Operates in full compliance with internal policies, banking and company regulations, policies and procedures, as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from employees of company and the general public. Must possess good communication skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to operate the following: telephone, personal computer, printer, copy machine, fax machine. Working knowledge of word processing, spreadsheet, and database software programs. Advanced PC knowledge beneficial
To effectively perform the job, must have reliable transportation to travel to and from work and other work-related events, meetings, interactions with clients, etc
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Qualification
Required
Utilize excellent interpersonal, written, and verbal communication skills to manage incoming and outgoing communication with clients, prospects, and internal staff
Promote strong relationships with clients and prospective clients by phone, email and in person utilizing professionalism and service of the highest quality to the public by providing prompt, accurate, and courteous interactions
Maintain and assist in the management of all necessary office and client records and their compilation, including taking detailed notes and conducting business with confidentiality
Support fiduciary officers and financial planning staff with client-related follow-up, documentation, and account tasks
Deepen client relationships by assisting or redirecting clients, if needed, with their account activity, financial plan, and service needs
Support client service excellence by managing feedback surveys, follow-up communications, and coordinating relationship-building activities throughout the year
Identify opportunities to improve service delivery and support process improvement initiatives
Promote good client relations by providing prompt and courteous service on all daily inquiries received from current and prospective clients
Assist with account servicing, including new account onboarding, account maintenance, incoming and outgoing transfers, and annual client review meetings
Maintain a knowledge about financial services compliance and regulation
Support recurring reporting cycles—including month-end, quarter-end, and year-end—as well as assist with corporate documentation such as resolutions, compliance materials, audit and examination requests, meeting agendas, and annual review presentations
Ability to use independent judgment and maintain confidentiality
Positive attitude and willingness to work in a team environment
Ability to perform all other duties as assigned
Operates in full compliance with internal policies, banking and company regulations, policies and procedures, as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn't meet regulatory requirements including fraud, whether suspected or confirmed, to management
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from employees of company and the general public. Must possess good communication skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to operate the following: telephone, personal computer, printer, copy machine, fax machine. Working knowledge of word processing, spreadsheet, and database software programs. Advanced PC knowledge beneficial
To effectively perform the job, must have reliable transportation to travel to and from work and other work-related events, meetings, interactions with clients, etc
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Preferred
Possess an Associate's Degree from an accredited university or institution with the major area of study in Accounting, business, Economics, or finance preferred
2+ years' experience interacting with clients in a high-quality service environment is required
Company
TS Prosperity Group
We plan for your family’s future as if it were our own, managing risk for your greater reward.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase