Physitrack PLC · 1 day ago
Customer Success Manager
New York, NY
Full-time
Onsite
Mid Level
$0/yr - $105K/yrPhysitrack Group is on a mission to elevate the world’s wellbeing through innovative digital healthcare and employee wellbeing tools. As the first Customer Success Manager in NYC, you will guide clients through onboarding and platform adoption, ensuring they achieve measurable outcomes and long-term success.
Health CareRehabilitation
Responsibilities
Manage a portfolio of US clients across healthcare, wellness, and corporate sectors
Lead onboarding, training, and adoption of Physitrack solutions
Run regular success reviews and workshops to align product use with client goals
Deliver engaging live and digital sessions showcasing best practices and new features
Partner with Sales on upsell, cross-sell, and expansion opportunities
Work with Marketing and Product to share client insights and case studies
Track client health metrics and drive renewal and retention outcomes
Act as the voice of the customer internally to influence product development
Qualification
Required
Experience in Customer Success, Account Management, or other B2B SaaS client-facing roles
Strong presentation, facilitation, and training skills with senior stakeholders
Excellent relationship-building and consultative skills with commercial awareness
Background or interest in digital health, wellbeing, or healthtech
Experience driving revenue through renewals, upsells, or expansions
Excellent verbal and written communication skills
Confident delivering content both live and digitally
Strong problem-solving and analytical skills
Ability to manage multiple priorities and accounts in a fast-paced environment
Experience working cross-functionally with Sales, Marketing, and Product
Preferred
Experience in SaaS, B2B healthtech, or digital wellbeing platforms
Benefits
Healthcare
401k with 4% company contribution
20 days paid personal time off
40 hours paid sickness leave
Access to our wellness platform
Company
Physitrack PLC
Physitrack is a cloud-based patient engagement solution used by 80,000+ healthcare practitioners around the world with over 7M patients.
Founded in 2012
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.45MKey Investors
AlerisCrown Ocean Capital
2024-10-08Post Ipo Equity
2021-06-18IPO
2016-01-01Non Equity Assistance
Leadership Team
Henrik Molin
Co-founder & Chief Executive Officer
Kevin Kaminyar
Global Head of Marketing
Recent News
2025-12-11
2025-10-14
Company data provided by crunchbase