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MANTECH · 1 day ago

Operations Center Support Technician

San Antonio, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

MANTECH is seeking a motivated Operations Center Support Technician to join their team in San Antonio, Texas. This role involves providing technical assistance, monitoring workflows, and coordinating task assignments within a 24x7 operational support environment.

Cyber SecurityInformation TechnologySecurityTelecommunications

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Review, assign, reconcile and support the transfer of data throughout their lifecycle

Provide technical assistance and telephonic support for monitoring to Intel Customers

Help provide support for Workflow Management services

Communicates with technicians to determine task assignments

Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments

Follows up with other work centers to ensure task completion and task assignment

Monitor and support ticket workflows

Qualification

Help Desk SupportInformation TechnologyIAT Level II CertificationTechnical Discipline DegreeCustomer Service

Required

Bachelor's degree in a technical discipline from an accredited college or university; an additional 5 years of related experience might be substituted for a degree

2+ years of Information Technology experience supporting a help desk environment

Ability to support rotating work schedule as necessary for 24x7 operational support

Must have a current/active Top Secret/SCI with Polygraph

Preferred

5+ years of related experience supporting a help desk environment

IAT Level II certification

The person in this position must be able to remain in a stationary position 50% of the time

Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication