Apply on Employer Site

SAFE Credit Union · 1 day ago

Collections Manager

Folsom, California

Full-time

Hybrid

Mid, Senior Level

$102K/yr - $120K/yr

10+ years exp

SAFE Credit Union is dedicated to providing exceptional financial services and is seeking a Collections Manager to oversee and strategize their collection efforts. The role involves managing a high-performing team to ensure compliance with state and federal regulations while effectively minimizing losses through proactive collection techniques.

Financial Services

Responsibilities

Manage the teams assigned to Collections and Recovery. Develop and track goals for the team and for each employee. Trains, directs, and appraises personnel. Provide coaching as applicable

Motivate team to achieve goals through employee recognition efforts that support employee engagement and commitment to results

Balance successful collection and recovery strategies with excellent member service; keep members top of mind, and lead by example by maintaining a member-focused mindset

Manage the SMS collections channel, including monitoring response times, tracking performance metrics, and ensuring timely execution of strategies to meet compliance and recovery goals

Support department/division-level reporting, as needed

Develop and conduct an annual performance review on each employee by the assigned due dates

Perform at minimum, monthly reports pertaining to the Collection Officer’s performance

Ensure all subordinate areas of responsibility support credit union objectives

Work with members to identify financial problems and leverage loss mitigation programs to develop workable solutions

Assist in development of the annual budget for all income and expense accounts assigned to the Collections and Recovery teams. Manage the teams within the approved budget

Manage, track and analyze trends pertaining to collection efforts (delinquency, skip tracing, small claims, judgments, etc.); identify areas falling short of expectations and adjust process, staff assignments, and/or elevate with vendors, as needed

Manage, track and analyze trends pertaining to recovery efforts such as repossession, foreclosures, third party assignments, OREO’s, and bankruptcies

Maintain awareness of all State and Federal compliance requirements related to the collection of accounts. Implement changes as applicable

Manage vendor relationships (Temenos, outsourcing, attorneys, State National, third-party collection agencies, repossession, etc.) to ensure their results support the objectives of the team (turnaround times, etc.)

Manager the at-risk real estate loans. When applicable, accumulate information on properties in default and submit recommendations to the EVP Chief Operating Officer, VP of Credit Risk, and AVP, Loan Servicing. Prepare and submit necessary documents for foreclosure. Monitor foreclosure progress and attend the trustee sale when applicable. Oversee the OREO process

Manage the Temenos system and provide training with the new system releases

Manage the liquidation process on repossessed vehicles and prepare monthly repossession reports

Report on loan charge-offs and ensure charge-offs are assigned to third-party agencies according to policy

Collaborate on collection and recovery efforts with other divisions, such as finance, as needed

Represent SAFE at legal proceedings which pertain to the collection and recovery process

Responsible for oversight of the annual 1099-A & C forms and submissions

Research and resolve escalated member inquiries and issues, including those handled by vendors; respond to member complaints addressed to SAFE’s regulatory bodies and/or executive team

Act in part as Records Retention Coordinator for the team

Coordinate and provide documentation, data, and process explanations to support internal and external audits, ensuring timely responses and adherence to regulatory and compliance requirements

Interact professionally with all levels of management and staff, demonstrating the ability to provide presentations, lead meetings, and facilitate engaging discussions, as needed

Recommend new products/programs to support the collection functions. Act as project manager to implement new loan programs and/or process improvements

Work closely with Loan Servicing Management to improve processes and create efficiencies on items relevant to both areas (i.e. hardship deferrals, workout programs, forbearances, etc.)

Ensure assigned general ledger accounts are reconciled and submitted to Accounting within the appropriate time frames

Complete other duties as assigned

Qualification

Collections ManagementCompliance KnowledgeTeam LeadershipPerformance MetricsBudget ManagementProject CoordinationOrganizational SkillsCommunication SkillsInterpersonal Skills

Required

Bachelor's degree from four-year College or University; or ten plus years related experience and/or training; or equivalent combination of education and experience

Demonstrated team player

Strong organizational skills

Ability to coordinate multiple projects and processes concurrently

Excellent communication and interpersonal skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, vendors, members, and the general public

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

Ability to apply concepts of basic algebra

While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls

The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl

The employee must occasionally lift and/or move up to 10 pounds

Specific vision abilities required by this job include close vision

The noise level in the work environment is usually moderate