Turning Stone Enterprises ยท 1 day ago
Front Office Manager
Verona, NY
Full-time
Onsite
Mid Level
$68K/yr - $87K/yrTurning Stone Enterprises is a dynamic organization with a diverse range of business operations, including the award-winning Turning Stone Resort Casino. The Front Office Manager is responsible for the day-to-day leadership and operational efficiency of the front desk, ensuring seamless guest service and optimal hotel performance while overseeing staffing, training, and inventory management.
EventsFood and BeverageHospitality
Responsibilities
Effectively schedule staff to ensure sufficient front desk coverage at all times
Ensures Front Desk staff maintain complete knowledge of and follow all company and departmental policies and procedures
Maintain sufficient supply of all front desk materials and supplies. Orders all needed materials in a timely manner
Regularly ensure that all systems are in working order and maintains complete knowledge of all system applications (ie. P.M.S., Electronic Keys, Movie System, Telephone System)
Ensure all areas are working properly in the absence of the Director
Interact with guests effectively answering questions, solving problems, and handling complaints
Have a professional working relationship with all other hotel functions: PBX/Reservations, Housekeeping, Front Service, Guest Services, to ensure proper interaction of each area, lending itself to a complete guest package
Maintain responsibility for hotel room inventory. Manages room blocks, hotel forecast and pricing of hotel rooms at the direction of the Director
Work closely with Casino Marketing Department, Hotel Sales and Group Sales to ensure the hotel needs of these departments are being met
Supervise and communicate daily with Assistant Front Desk Manager and Front Desk Supervisors to ensure areas are being run in accordance to departmental policies and procedures
Maintain complete knowledge of property management system and trains others on its intricacies
Demonstrate a complete understanding and responsibility for ensuring the operating efficiency of the Inn at Turning Stone
Qualification
Required
Must have at least a 2 year college degree
Must have experience in a leadership role
Hotel front desk experience required
Must be able to type at least 40 wpm
Must have computer experience
Must possess excellent communication and leadership skills
Ability to stand/walk for long periods of time and lift up to 40 pounds
Benefits
Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program
Company
Turning Stone Enterprises
Turning Stone Enterprises manages a portfolio of hospitality, gaming, retail, and recreation brands in Central New York.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase