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Insight Technology Solutions · 3 weeks ago

Sr Customer Service Representative

United States

Full-time

Remote

Senior Level

5+ years exp

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Senior Customer Service Representative. This role involves addressing client needs and complaints through effective communication and support, while also training new representatives and striving to meet call center metrics.

ConsultingInformation TechnologyRoboticsSoftware

Growth Opportunities

Responsibilities

Answering calls to learn about and address the client's needs, complaints, or other issues with products or services

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed

Prepare and submit accurate, detailed reports in government systems

Train and onboard new CSRs

Utilizing software, databases, scripts, and tools appropriately

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service

Qualification

Call center experienceTelephony systems proficiencyCRM proficiencyMicrosoft Office SuiteCommunication skillsMultitasking abilitySensitive informationAttention to detailOrganizational skills