Wunder-Bar ยท 2 days ago
Logistics Customer Service Representative
Vacaville, CA
Full-time
Onsite
Entry Level
$26.44/hr - $31.25/hr
2+ years expWunder-Bar, a Middleby Company, has been a leader in beverage dispensing innovation for over 50 years. The Logistics Customer Service Representative will manage shipping and freight operations while providing exceptional customer service, ensuring timely delivery and resolution of any product or service-related issues.
Food and BeverageManufacturing
Responsibilities
Resolve shipping and order issues by troubleshooting problems related to shipping routes, delayed items, and rush orders, ensuring timely solutions for customers and suppliers
Maintain accurate shipping records, including origin statements, shipping costs, product details, and receipt dates, to ensure proper documentation and traceability
Troubleshoot and address operational challenges, collaborating with customer service and order entry teams to resolve routine shipping or customer service issues efficiently
Generate and manage shipping labels, ensuring all shipping documentation is complete and accurate for smooth processing
Develop expertise in freight and shipping regulations, particularly regarding sea freight, to ensure compliance and optimal shipping practices
Coordinate large shipments, scheduling and managing logistics to ensure sufficient storage space and necessary personnel are available for incoming shipments
Respond to emails and phone inquiries in a professional, courteous manner, providing clear product and service information while maintaining high standards of customer service
Process customer orders, ensuring accurate data entry and timely order fulfillment
Open and maintain customer accounts, recording and updating account details to ensure accurate customer records
Address product or service complaints, identifying issues, explaining solutions, expediting corrections, and following up to ensure complete customer satisfaction
Pack orders efficiently while adhering to departmental schedules and ensuring proper packaging standards
Qualification
Required
2+ years of applicable experience in customer service and logistics, with an understanding of supply chain processes
Strong organizational and time management skills with the ability to prioritize tasks effectively
Proven ability to thrive in a fast-paced environment, maintaining attention to detail and meeting deadlines
Proficient in Microsoft Word and Excel, with experience using ERP systems, as well as FedEx Express and UPS online shipping portals
High school diploma/GED required, additional certifications in logistics or customer service a plus
Benefits
Competitive salary and benefits package.
Opportunities for professional growth and development.
Collaborative and innovative work environment.
Health, dental, and vision insurance.
Retirement savings plan.
Paid time off and holidays.
Company
Wunder-Bar
Wunder-Bar (Part of the global Middleby Corporation) has been manufacturing and developing innovative Beverage Dispensing equipment for over 50 yrs.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2013-12-19Acquired
Company data provided by crunchbase