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First Insurance Company of Hawaii · 1 day ago

Claims Trainee to Adjuster II, Claims-Auto Resources

Honolulu, HI

Full-time

Onsite

Entry, Mid, Senior Level

$54K/yr - $69K/yr

1+ years exp

First Insurance Company of Hawaii is a purpose-driven organization dedicated to making a difference in people’s lives. The Claims Trainee to Adjuster II role involves investigating and resolving auto claims while ensuring eligibility and documentation for claims processing.

Commercial InsuranceFinancial ServicesHealth InsuranceInsurance

Responsibilities

Investigate, evaluate and proactively resolve personal and commercial auto claims

Determines eligibility, coverage, and obtains appropriate documentation to process payments of claims

Responds promptly to inquiries from claimants, insureds, agents, and other interested parties

Timely and appropriate documentation of first and third party damages, dispatch appraisal assignments

Qualification

Claims adjusting experienceInsurance policiesInvestigation skillsMS Office proficiencyCustomer service skillsAutomotive repairVehicle transfer proceduresClaims systemsManage complex claimsInterpret policy languageCurrent Hawaii State Adjuster’s LicenseCommunication skillsTeamwork skillsOrganizational skillsProblem-solving skillsAdaptabilityDecision-making skills

Required

4-year college degree or equivalent work experience in customer service, investigative or insurance

Excellent oral and written communication skills

Demonstrate good customer service and interpersonal skills

Basic proficiency of MS Office applications (i.e. Outlook, Word, Excel, Power Point)

Strong teamwork and collaboration skills

Excellent organizational skills

Strong critical thinking skills and problem-solving skills

Able to adapt to changing circumstances

Minimum 1+ years claims adjusting experience, preferably in Auto

Familiarity with claims systems such as Guidewire and ImageRight

Strong investigation and decision-making abilities, including developing effective action plans for claims resolutions

Demonstrated capability to manage complex and disputed liability claims

Working knowledge of personal and commercial lines insurance including the ability to interpret policy language and determine applicability of insurance coverage

Knowledge of automotive repair methods and terminology and able to evaluate repair estimates

Knowledge of vehicle transfer procedures

Minimum 3+ years of Personal and Commercial auto claims handling experience, preferably in Hawaii

Strong decision‑making skills with the ability to identify significant exposures and coverage issues, including when to prepare formal correspondence and escalate matters to management

Ability to interpret and apply all lines of auto insurance policies

Preferred

Current Hawaii State Adjuster's License preferred

Benefits

Profit-sharing

Comprehensive health benefits

Generous family wellbeing leave

Attractive time off benefits (vacation/floating holiday/sick/observed holidays)

Tuition assistance

A 401(k) saving plan with company match

A discounted insurance rate

Life and disability insurance options

And more!

Company

First Insurance Company of Hawaii

At First Insurance Company of Hawaii (FICOH), the word “first” evokes many things, including our history as Hawaii’s first property and casualty insurance company and our commitment to being the “first choice” of our customers and our associates.

Founded in 1911

Honolulu, Hawaii, USA

201-500 employees