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Abbott · 1 day ago

Complaint Investigation Technician (First Shift)

Alameda, CA

Full-time

Onsite

Entry Level

$25/hr - $50/hr

1+ years exp

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The Complaint Investigation Technician will perform routine testing in a laboratory setting of medical devices associated with returns due to customer complaints, ensuring timely closure and compliance with established procedures.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Safely perform routine testing and receiving of returned products due to customer complaints and be able to document investigation activities clearly and accurately in a timely manner

Adhere to procedures and work instructions throughout

Be able to handle multiple tasks effectively and efficiently

Understand the priorities of investigation as outlined in the procedures and as assigned by the laboratory supervisor

Ensure that product returned is handled appropriately, investigated safely and accurately in a timely manner consistent with established procedures as failure to comply with requirements and regulations may lead to nonconformances resulting in FDA sanctions

Responsible for compliance with applicable Corporate and Divisional Policies and performing other duties as assigned by management

Qualification

Laboratory testingDocumentation skillsComputer skillsOrganizational skillsBasic mathematicsExperience in controlled environmentInterpersonal skillsOral communicationWritten communication