Iron Systems, Inc · 1 day ago
Desktop Engineer L1
Branchburg, NJ
Full-time
Onsite
New Grad, Entry LevelIron Systems, Inc is seeking a Desktop Engineer L1 to provide on-site and desk-side support services to end users. The role involves troubleshooting PC-related problems, supporting various devices, and ensuring timely completion of service requests within specified SLAs.
ComputerEmbedded SystemsInformation TechnologyManufacturingSoftware
Responsibilities
Provide on-site and desk-side support services to end users
Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC
Complete incidents and requests within SLA in a pressurized environment
Build, configure and troubleshoot Install the “Gold” image on the customer’s PC and laptop applications and hardware components
Ensure tickets are updated on a daily basis
Support meeting room environment and video conferencing
Support printers, scanners, and other peripherals
Support mobile devices, such as iPads, iPhones, and Android devices
End-user data backup and restoration when required in the course of a service incident
Smart hands support for data center equipment as per required SLA (in specified locations)
As directed by CLIENT, tech support will assist in troubleshooting the data center devices
Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
Import/export tapes to the tape libraries as advised by CLIENT tech support
Qualification
Required
Provide on-site and desk-side support services to end users
Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC
Complete incidents and requests within SLA in a pressurized environment
Build, configure and troubleshoot Install the 'Gold' image on the customer's PC and laptop applications and hardware components
Ensure tickets are updated on a daily basis
Support meeting room environment and video conferencing
Support printers, scanners, and other peripherals
Support mobile devices, such as iPads, iPhones, and Android devices
End-user data backup and restoration when required in the course of a service incident
Smart hands support for data center equipment as per required SLA (in specified locations)
As directed by CLIENT, tech support will assist in troubleshooting the data center devices
Replace defective components cards in data center equipment's as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables
Daily tape change in support of local Backup Routine in required sites
Import/export tapes to the tape libraries as advised by CLIENT tech support
The individual must have good customer-facing skills and be well presented
Demonstrates independent and pro-active thinking
Builds effective relationships both within the team and across the business and Professional Services
Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
Must be able to work alone and unsupervised, taking the initiative when necessary
Must be organized and prioritize work appropriately
Fully vaccinated techs
Must have experience of using a call logging system
Must have good working knowledge of Windows 7/10 and related Office applications
Knowledge of mobile devices, in particular Androids and iPhones
Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing, and troubleshooting PC and laptop hardware components
Familiarity with Microsoft SCCM
Ability to replace defective parts, as identified by CLIENT
Excellent hands-on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment/cable
Excellent communications are mandatory in English and Local language
Preferred
Support experience of MACs would be beneficial
Completion of CompTIA certifications—e.g.A+, Network+, etc
Completion (or near completion) of Microsoft certifications—e.g.MCP, MCITP, MCSE etc
Company
Iron Systems, Inc
IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries.
Founded in 1996
1001-5000 employees
H1B Sponsorship
Iron Systems, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (2)
2022 (6)
2021 (4)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase