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William Blair · 1 day ago

Technology Support Analyst

New York, NY

Full-time

Onsite

Entry, Mid Level

$70K/yr - $100K/yr

2+ years exp

William Blair is a premier global partnership that has delivered trusted advice for nine decades. The Technology Support Analyst will provide high quality technical support for the firm’s desktop hardware and software systems, ensuring exceptional client service and effective troubleshooting for end users.

BankingFinanceWealth Management

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Deliver high quality, effective technical support for the firm’s desktop hardware and software systems

Assess and prioritize the end user inquiries and issues

Ensure that requests are handled in accordance with service level agreements

Utilize established help desk workflow procedures and tools to provide prompt action, detailed communication and complete resolutions

Identify, troubleshoot, analyze and resolve user technical issues

Apply fixes and document solutions

Document and report on issue status to Technology Client Support management

Escalate complex issues using established procedures

Perform setup, maintenance and upgrades of user hardware and software solutions in conjunction with Technology Client Support team members and other system administrators

Administer desktop security protocols according to IT Security procedures

Document and report security incidents to team management

Ensure all activities are in compliance with applicable rules, regulations, policies and procedures

Additional responsibilities as requested

Qualification

Technical supportSystems administrationDesktop hardware/softwareProblem resolutionData/voice communicationsTime managementTeam collaborationAttention to detailQuality assuranceWritten communicationVerbal communication

Required

2 – 5 years of experience in technical support or systems administration

Strong problem resolution skills

Strong time management and prioritization skills

Ability to work effectively in a team environment

Ability to collaborate across multiple functions

Attention to detail and quality

Technical knowledge and training in multiple key elements (data/voice communications, servers, networks, desktop) of the firm's computing environment

Knowledge of core technology industry trends and best practices

Strong written and verbal communication skills

Physical Requirements: Lift and push objects (i.e. IT hardware); reach with hands and arms, bend, kneel (i.e. plug in cables), and perform other moderately strenuous activities; occasionally lift or push up to 40 lbs

Preferred

Bachelor's Degree in IT related field

financial services industry experience

Benefits

Medical, dental and vision coverage

Employer paid short & long-term disability and life insurance

401(k)

Profit sharing

Paid time off

Maven family & fertility benefit

Parental leave (including adoption, surrogacy, and foster placement)

Other voluntary benefits

Company

William Blair

Glassdoor4.2

William Blair is a global investment banking and asset management firm.

Founded in 1935

Chicago, Illinois, USA

1001-5000 employees

http://www.williamblair.com

H1B Sponsorship

William Blair has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10)

2024 (17)

2023 (20)

2022 (20)

2021 (29)

2020 (20)