Medline Industries, LP · 2 days ago
Quality Tech
Mundelein, IL
Full-time
Onsite
Entry Level
$23.25/hr - $33.75/hr
1+ years expMedline Industries, LP is a global organization dedicated to providing quality healthcare products and services. They are seeking a Quality Tech to manage customer complaint investigations, coordinate resolutions, and ensure compliance with regulations.
Consumer GoodsHealth CareHospitalityManufacturingMedical
Responsibilities
Run trending reports of complaints and initiate corrective action requests
Update complaints in the SAP Complaint System. Ensure complaint are logged accurately and closed
Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques. Based on these investigations, suggests product improvements
Write complaint investigation summary letters to the individuals that reported the issues
Issue credits, coordinate servicing, replacement orders, and/or RGA’s as required for complaint resolution
Follow up with sales force on outstanding issues following the time frames established in written procedures
Coordinate and track rework/stock checks of product as required in response to complaints
Maintain compliance with QST and ISO regulations and Medline policies and procedures
Qualification
Required
High School Diploma or equivalent
Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction
Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines
Experience with Microsoft Office Suite
Accountable for customer complaint investigations and outcomes
Coordinate servicing, issues replacements or credits to customer
Run trending reports of complaints and initiate corrective action requests
Update complaints in the SAP Complaint System. Ensure complaint are logged accurately and closed
Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques. Based on these investigations, suggests product improvements
Write complaint investigation summary letters to the individuals that reported the issues
Issue credits, coordinate servicing, replacement orders, and/or RGA's as required for complaint resolution
Follow up with sales force on outstanding issues following the time frames established in written procedures
Coordinate and track rework/stock checks of product as required in response to complaints
Maintain compliance with QST and ISO regulations and Medline policies and procedures
Preferred
At least 1 year of experience in Quality Assurance and Quality Control in a FDA regulated industry
FDA regulated industry experience
Benefits
Health insurance
Life and disability
401(k) contributions
Paid time off
Company
Medline Industries, LP
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care.
10001+ employees
H1B Sponsorship
Medline Industries, LP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (344)
2024 (144)
2023 (142)
2022 (143)
2021 (137)
2020 (113)
Funding
Current Stage
Public CompanyTotal Funding
$0.5MKey Investors
North Carolina Department of Commerce
2025-12-17IPO
2021-06-05Private Equity
2019-09-12Grant· $0.5M
Leadership Team
Steve Miller
Chief Operating Officer
Amanda Laabs
Chief Product Officer
Recent News
2026-01-07
2025-12-26
TheStreet.com
2025-12-20
Company data provided by crunchbase