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Northrop Grumman Federal Credit Union · 2 days ago

Collector II- Remote

United States

Full-time

Remote

Mid Level

$25.53/hr - $30/hr

4+ years exp

Northrop Grumman Federal Credit Union is a financial institution seeking a Collector II to serve as a financial advocate for members during times of hardship. The role focuses on resolving delinquent accounts through compassionate member support, negotiations, and financial wellness advocacy while maintaining the Credit Union's financial health.

Credit BureauFinanceFinancial ServicesInsurance

Hiring Manager

Leticia B.

Responsibilities

Consultative Member Support: Act as a primary point of contact for members experiencing financial difficulty. Conduct non-routine inbound and outbound outreach to understand the 'why' behind a delinquency and offer empathetic, constructive solutions

Member-Centric Negotiations: Negotiate repayment plans that respect the member's current financial reality while meeting Credit Union goals. Handle the most complex inquiries by providing clear, transparent information and resolving discrepancies with a service-oriented mindset

Financial Wellness Advocacy: Evaluate member accounts to recommend the most helpful path forward, such as loan modifications, deferments, or extensions, ensuring the member feels supported rather than pressured

Advanced Skip Tracing & Recovery: Execute expert-level skip tracing techniques to locate members and collateral using specialized databases (e.g., LexisNexis and Google searches), social media research, and credit report analysis

Complex Negotiations: Manage non-routine inbound and outbound calls; negotiate creative repayment plans for high-balance or severely delinquent accounts, handling the most sensitive and complex member inquiries with professionalism and empathy

End-to-End Repossession Management: Evaluate auto loan accounts and impound notices to authorize repossession action. Direct and coordinate with third-party recovery agents, providing updated skip-trace data to facilitate collateral recovery

Auction & Disposition Oversight: Fully process repossessed vehicles for liquidation. This includes preparing legally mandated 'Notice of Intent' letters, coordinating vehicle transport, ensuring prep for sale, and managing the vehicle through the auction lifecycle

Real Estate & Regulatory Compliance: Manage delinquent Real Estate loans in strict accordance with HUD notification procedures, state regulations, and specific time limitations to mitigate Credit Union risk

Account Restructuring: Independently evaluate and prepare loan modifications, SKIPs

Reporting & Analytics: Maintain and analyze repossession tracking reports; assist management in compiling recovery statistics and trends to improve department efficiency

Strategic Recommendations: Evaluate account status to recommend the most effective recovery path (active collection vs. charge-off) for Managerial review

Other Duties: Perform additional recovery-related projects and duties as assigned by management

Qualification

Collection experienceBankruptcy laws knowledgeFair Debt Collection knowledgeAnalytical skillsMicrosoft Windows proficiencyCredit Union Core SystemMember service skillsExceptional communication skillsOrganizational skillsProject management ability

Required

High school graduate or equivalent, college education a plus

At least 4-6 years collection experience in a credit union or bank environment

Must be familiar with current bankruptcy laws

Advanced analytical and organizational skills

Exceptional member service and communication skills

Ability to manage multiple projects with minimal supervision

Advanced with Microsoft Windows and the Credit Union Core System, with an emphasis on spreadsheet analysis

Advanced knowledge of Fair Debt Collection, Bankruptcy, FCRA, SCRA, Real Estate Processes, Repossession and other applicable laws and regulations, and credit union policies and procedures