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Principal Financial Group · 1 day ago

Claims Manager

Des Moines, IA

Full-time

Hybrid

Mid, Senior Level

$82K/yr - $148K/yr

6+ years exp

Principal Financial Group is a leading financial services company looking for a Claims Manager to lead a team of Disability Claim Analysts. The role involves developing strategic and operational plans, facilitating continuous improvement, and managing staff to ensure effective claims processing and customer service.

Financial ServicesInsurance

No H1B

Responsibilities

Assist in developing the strategic plan for the team. Develop and implement the operational plan and measures ensuring it meets organizational objectives

Assign claims, monitor caseloads for approximately 10-15 employees (both exempt and non-exempt) and resolve claims that are escalated to ensure they are handled promptly

Facilitate continuous operational improvement through identification, action planning and execution. Ensure accurate metrics are in place

Lead and direct staff, including hiring, training, talent management, compensation administration, rewards and recognition, performance management, coaching and mentoring

Will work with other managers in the department to align to strategic goals

Monitor and communicate business developments, ensuring operations are in line with changes needed to serve customers and remain competitive

Serve as a change agent to move the business forward

May serve as a supplier manager for products of the team or division

Participate on committees and task groups responsible for improving business practices, lowering expenses, increase customer acquisition and/or retention, handle and price products and services

Qualification

Claims managementOperational planningLeadership experienceBusiness knowledgeMicrosoft ExcelAnalytical skillsListening skillsCommunication skillsProblem solvingPresentation skills

Required

Bachelor's degree or equivalent

6+ years of related experience

3+ years of informal or formal leadership experience

Strong product knowledge, business knowledge, excellent human relations and decision-making skills

Excellent oral and written communication skills, planning and organizational, problem solving, analytical, presentation, and listening skills

A high level of accuracy and confidentiality

Proficient in Microsoft, Excel, and Outlook

Benefits

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.

Pension Eligible

Company

Principal Financial Group

Glassdoor3.9

Principal Financial Group® is dedicated to improving the wealth and well-being of people and businesses around the world—helping more than 62M customers plan, protect, invest, and retire as of December 31, 2023.

Founded in 1879

Des Moines, Iowa, USA

10001+ employees