Zurich Insurance · 1 day ago
GCA Customer Service Coordinator
Houston, TX
Full-time
Onsite
New Grad, Entry LevelZurich Insurance is a leading provider of travel insurance and assistance, and they are seeking a GCA Customer Service Coordinator to join their team. The role involves providing front-line customer support, coordinating risk mitigation activities, and assisting clients with travel emergencies.
Financial ServicesInsuranceProductivity Tools
Responsibilities
Provides telephone support and emergency evacuation services in response to client requests
Uses appropriate resources to provide referrals to clients according to their requests
Coordinates the management of each client’s travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage delays and similar events in general travel assistance
Monitors the status of patients and regularly reports the situation to the family and / or fellow travelers of the insured
Makes arrangements for medical evacuation by working with the Provider Network Group (PNG) and the Medical Case Management (MCM) team
Documents the entire management of each case
Provides telephone and document translation services through applicable providers
Sends and receives faxes and e-mails, calls via telephone, and supports inbound/outbound SMS communications
Makes assessments and files claims on behalf of the client
Works with and supports the Provider Network Group by adding and evaluating both new service and existing service providers
Qualification
Required
English required
Experience in customer service or dealing directly with customers such as, Airline, Inside/Outside Sales, and Financial Services industries
Excellent telephone communication skills and computer skills
Excellent verbal and written use of the language
Excellent critical thinking skills
Attention to detail, time management and sense of urgency
Requires basic skills to analyze costs and opt for services
Must have a strong orientation to problem solving and a strong ability to find solutions in situations where there is no precedent
Ability to work under pressure and multitask
Shifts are not rotating; however, flexibility is expected as this is a 24/7/365 operation
Preferred
Although NOT required, Fluent (Read, Write, Speak) Spanish, German, French, Persian, and/or Farsi is preferred
Contact/Call Center experience is preferred, but not exclusive
Health care experience is preferred, but not exclusive
Company
Zurich Insurance
Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.
Founded in 1872
10001+ employees
H1B Sponsorship
Zurich Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (59)
2023 (61)
2022 (74)
2021 (45)
2020 (41)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-12-07IPO
Leadership Team
Aleksandar Vidovic
CEO
Matthew Reilly
COO, Asia Pacific
Recent News
2026-01-07
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2025-11-26
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