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OneSchema · 1 day ago

Customer Success Manager

San Francisco, CA

Full-time

Onsite

Mid Level

$130K/yr - $130K/yr

4+ years exp

OneSchema is a fast-growing startup seeking a Founding Customer Success Manager to establish their Customer Success team. The role involves owning customer accounts, driving renewals and upsells, and collaborating with various departments to enhance the customer experience.

Big DataProductivity ToolsSaaS

Responsibilities

Own a portfolio of customer accounts and drive renewals and expansions

Cross-sell our new product to existing customers and run demos to showcase value

Lead discovery and negotiation conversations with customers

Partner with Deployed Engineers to onboard customers and ensure successful adoption

Act as the voice of the customer internally, influencing product direction and priorities

Build and automate scalable Customer Success processes across renewals, volume upgrades, overage billings, and contract standardization

Proactively identify areas of improvement in the customer journey and execute on them

Qualification

Customer Success ManagementAccount ManagementProject ManagementTechnical AptitudeCross-functional CollaborationRelationship ManagementNegotiation SkillsCommunication Skills