Omni Hotels & Resorts · 1 day ago
Assistant Front Office Manager
Carlsbad, CA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $70K/yr
2+ years expOmni La Costa Resort & Spa is a prestigious hotel known for its wellness spa and exceptional service. The Assistant Front Office Manager will assist in leading the Front Office team, manage guest services, schedule staff, and ensure operational standards are met.
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Responsibilities
Train, cross-train and retrain all Front Office staff according to Omni brand standards
Knowledge of all Front Office standard operating procedures
Counsel and coach all subordinate employees when necessary
Maintain good working relationships and establish communication with all departments
Maintain continuous contact with hotel guests to ensure that any challenges are resolved quickly, efficiently and courteously
Uphold the hotel's commitment to gracious hospitality and follow through on Four Key Service programs
Run, trace reports & special service request reports to ensure guest requests are fulfilled
Prepare weekly work schedules within budget
Check for accurate credit limits and in house guest rates for accuracy
Develop a good working knowledge of all Front Office positions
Ensure that all ledger work is neat and accurate and that all clerks are balanced at the end of the shift
Assist guests requesting to speak with a Manager
Assist in staff meetings of Front Desk personnel
Complete all tasks as assigned by management
Maintain accurate payroll records and track call outs
Interdepartmental liaison between all departments and VIPs/Select Guests/Villa owners
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
In charge of responding to guest surveys/reviews and data analysis, identify trends and share this information during our Weekly Operations meeting
In charge of doing daily Follow-ups with guest listed on the MOD report
Respond and resolve all ELMER’s tickets in timely manner
Qualification
Required
A minimum of two (2) years front office and supervisory experience in a resort or full service hotel required
Must have a flexible schedule and be available to work weekends, holidays and overnight
Must have exceptional customer service skills
Preferred
Union experience preferred but not required
Company
Omni Hotels & Resorts
Omni Hotels creates memorable guest experiences at 60 luxury hotels and resorts in North America
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Doane
Chief Commercial Officer
Joy Rothschild
Chief Human Resources Officer
Recent News
2025-12-02
2025-11-15
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