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Cardinal Group Companies · 2 days ago

Lease-Up Specialist

Knoxville, Tennessee, United States

Full-time

Onsite

Mid, Senior Level

4+ years exp

Cardinal Group Companies is seeking a Lease-Up Specialist who is passionate about sales and creating exceptional customer experiences for new developments. The role involves directing and coordinating the community's overall sales process from the first point of contact to move-in, ensuring customer satisfaction and maintaining accurate lease documentation.

LeasingProperty ManagementReal EstateReal Estate Investment

Growth Opportunities

Responsibilities

Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public

Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied

Utilize the Cardinal Way of Leasing by:

A. Warmly greeting prospective clients

B. Answering incoming leasing calls

C. Determining needs and preferences

D. Professionally presenting the community and apartment homes

E. Utilizing feature/benefit selling

F. Closing the sale

G. Following up

H. Using “Gotta Says”

Earn and maintain a Cardinal Way of Leasing certification by utilizing the CWoL resources available to all team members and passing both in house and third-party shops in congruence with the Cardinal Training Department scoring standards

Complete all lease applications and lease file paperwork

Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager

Be an expert on current market conditions and trends, by shopping competition and attending Cardinal trainings

Maintain cleanliness of the tour path to ensure for a positive first impression of the community

Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors

Creation and execution the community’s Monthly Marketing Plan (MMP)

Assist with various additional community projects as assigned by the Community Manager

Participate in Cardinal U training as required

Direct the day-to-day activities to ensure the achievement of pre-lease and physical occupancy benchmarks set forth by the client

Qualification

Property management experienceYardi softwareMicrosoft OfficeCommunication skillsClient relations skillsTime managementProblem solvingTeam collaboration

Required

Four (4) years' experience in property management. Must have a strong working knowledge of leasing, marketing, construction, and resident relations

Working knowledge of property management software; Yardi is preferred

Working knowledge of Microsoft Office Word, Excel, and the Google platform

Strong written and verbal communications skills

Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving

Present ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization

Ability to work independently as a project leader and team member. Ability to relate well with others even while working at a distance or remotely

Ability to work in an efficient manner with a high level of accuracy, attention to detail, and follow through

Excellent time management and general organization skills

Neat, professional appearance

Strong client relations skills and previous supervisory experience is required

Ability to embody the Cardinal Culture and Cardinal's Core Values every day