Technical Support Specialist II jobs in United States
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UT Southwestern Medical Center · 1 day ago

Technical Support Specialist II

positionDallas, TX
timeFull-time
remoteOnsite
seniorityMid Level
date4+ years exp

UT Southwestern Medical Center is a world-renowned medical and research center committed to excellence and innovation. The Technical Support Specialist II provides desktop, printer, and peripheral assistance to faculty and staff, ensuring compliance with information security requirements in a customer-facing role.

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H1B Sponsor Likelynote

Responsibilities

Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc
Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams
Performs preventative maintenance of end user devices and associated peripherals
Lifecycle management of end user devices to include deployment and decommissioning of assets
After hours staff will work the Service Desk role as needed
Advise customers regarding their technology needs and provide the associated costs and vendor quotes
Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment
Performs other duties as assigned

Qualification

Desktop supportPrinter supportComputer networkingService NowEnd user device managementCustomer serviceProblem diagnosis

Required

Education High School Diploma or equivalent
4 Years Related Experience Required
If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B within 30 Days

Preferred

Associate's Degree in related field, or Bachelor's Degree in related field

Benefits

PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer

Company

UT Southwestern Medical Center

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UT Southwestern Medical Center offers clinical care, education, and scientific research.
dateFounded in 1943
location
Dallas, Texas, USA
people-size10001+ employees
web-link
https://utswmed.org

H1B Sponsorship

UT Southwestern Medical Center has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (358)
2024 (238)
2023 (266)
2022 (274)
2021 (213)
2020 (179)

Funding

Current Stage
Late Stage
Total Funding
$22M
Key Investors
The Dallas FoundationPatient-Centered Outcomes Research Institute
2023-06-20Grant
2023-04-20Grant· $4M
2023-03-28Grant· $18M

Leadership Team

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Chris Rubio
Interim Chief Executive Officer, Clements University Hospital
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Dennis Pfeifer
AVP & CTO University Health System
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