Evernorth Health Services · 1 day ago
Customer Service Representative - Evernorth - Remote
United States
Full-time
Remote
New Grad, Entry LevelEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. They are seeking a Customer Service Representative to provide administrative and customer service support, handling various inquiries and requests in a structured environment.
Employee BenefitsHealth Care
Responsibilities
Receive and process requests for orders, quotes, returns, and pricing via mail and phone
Answer incoming calls and resolve customer issues ranging from simple to moderately complex
Conduct research to resolve inquiries and apply CuraScript policies to determine appropriate responses
Route emails and supporting documentation to appropriate departments for final processing
Triage during lunches and time off when co-workers are out, mailbox duties
Perform routine data entry, sort incoming requests, and maintain organized filing systems
Respond independently to routine grievances and complaints, escalating as needed
Follow clearly defined procedures under close supervision, with tasks allocated daily
Understand and apply basic instructions and procedures consistently
Qualification
Required
High School Diploma or GED required
Strong interpersonal and communication skills
Ability to interpret and apply company policies effectively
Solid understanding of customer service principles and business operations
Comfortable working in a structured, supervised environment with clear task direction
Must be friendly, confident in disposition, a passion for talking on the phone, inquisitive and helpful nature, and a natural sense of curiosity
Company
Evernorth Health Services
Flexible and connected pharmacy, care and benefit solutions that move organizations and people forward.
Founded in 2020
10001+ employees
H1B Sponsorship
Evernorth Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (442)
2024 (335)
2023 (324)
Funding
Current Stage
Late StageTotal Funding
$0.85MKey Investors
Federal Home Loan Bank of Boston
2025-12-19Grant· $0.85M
Leadership Team
Eric Palmer
Chief Executive Officer
Jon Salon
CEO/ President, MDLIVE
Recent News
2025-12-20
Morningstar.com
2025-10-27
Company data provided by crunchbase