Hartford HealthCare · 1 day ago
Patient Service Representative - Outpatient Rehab
Plainville, CT
Full-time
Onsite
Entry Level
1+ years expHartford HealthCare is Connecticut’s most comprehensive healthcare network, and they are seeking a Patient Service Representative for their Outpatient Rehab department. The role involves providing professional customer service, managing patient scheduling, registration, and ensuring operational efficiency to promote a positive patient experience.
Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
Responsibilities
Greets and registers arriving patients, completes registration forms and verifies insurance
Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics
Collects co-payments and office charges as needed and explains office payment billing policies to patients
Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.)
Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams
Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary
Reconciles billing and co-pays; refers payment and insurance problems to Billing Department
Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception
Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site
Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience
Qualification
Required
High school diploma or equivalent required
1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits
Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits
Preferred
Associates' or Bachelor's degree in a clinical or business field preferred
Bilingual (highly preferred)
Benefits
Competitive benefits program designed to ensure work/life balance
Company
Hartford HealthCare
Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
10001+ employees
H1B Sponsorship
Hartford HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (4)
2022 (6)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M
Leadership Team
Jeffrey Flaks
President & Chief Executive Officer
Bimal Patel
President and COO
Recent News
Hartford Business Journal
2025-12-18
Company data provided by crunchbase