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Abbott · 1 day ago

Complaint Investigation Technician (First Shift)

Alameda, CA

Full-time

Onsite

Entry Level

$25/hr - $50/hr

1+ years exp

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The Complaint Investigation Technician will perform routine testing in a laboratory setting of medical devices associated with returns due to customer complaints, ensuring timely closure and proper documentation of investigation activities.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Safely perform routine testing and receiving of returned products due to customer complaints and be able to document investigation activities clearly and accurately in a timely manner

Adhere to procedures and work instructions throughout

Be able to handle multiple tasks effectively and efficiently

Understand the priorities of investigation as outlined in the procedures and as assigned by the laboratory supervisor

Ensure that product returned is handled appropriately, investigated safely and accurately in a timely manner consistent with established procedures as failure to comply with requirements and regulations may lead to nonconformances resulting in FDA sanctions

Responsible for compliance with applicable Corporate and Divisional Policies and performing other duties as assigned by management

Qualification

Laboratory testingDocumentation skillsComputer skillsControlled environment experienceOrganizational skillsBasic mathematicsInterpersonal skillsOral communicationWritten communication

Required

1-2 years of college or high school diploma with relevant experience

Good organizational, written, oral and interpersonal skills

Good Computer Skills. Basic mathematical skills are required

Preferred

Experience in controlled environment preferred

Benefits

Free medical coverage for employees via the Health Investment Plan (HIP) PPO

An excellent retirement savings plan with high employer contribution

Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.