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Bodycote · 1 day ago

Account Manager

Roselle, NJ

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Bodycote is the world’s largest provider of thermal processing services, employing highly skilled staff globally. The Account Manager will manage customer relationships at the plant level, generate quotations, and cultivate new business opportunities while ensuring customer satisfaction.

AutomotiveEnergy EfficiencyIndustrialIndustrial EngineeringManufacturingMechanical EngineeringRenewable Energy

No H1B

U.S. Citizen Only

Responsibilities

Develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors

Conduct sales calls, receive and respond to phone inquiries from customers and potential customers

Conduct customer feedback interviews/surveys

Develop and deliver quotations and provide clarification of customer requirements

Partnering with employees at the plant level to monitor progress of work to meet customer expectations

Project Management

Will have access to proprietary and third-party information necessary to the business and, as such, will perform duties ethically and professionally

Performs other tasks as assigned or dictated by position

Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism

Qualification

Sales experienceCustomer serviceProject ManagementNadcap knowledgeHeat treatment knowledgeCommunication skillsProblem-solving skillsEthics commitmentTactPartnershipJudgment in relationships

Required

This position must satisfy ITAR compliance requirements; candidates must be U.S. Citizens or Permanent Resident Card Holders

Education – High school education or equivalent; college degree preferred

Must demonstrate the ability to read, write, and communicate in the English language

Experience necessary – ten years in sales, customer service, or related field

Demonstrate good judgment in fostering positive customer relationships

Ability to quote pricing, manage expectations for process and delivery

Exercise tact and ability to partner with the customer to resolve issues

Problem-solving skills to meet customer expectations

Communication skills with employees at all levels to achieve the goal of exceptional customer service

Advocate for the quality of our products and services

At all times, conduct in accordance with Bodycote policies and procedures

Commitment to ethics in all interactions

Must possess or be able to develop a working knowledge of Nadcap, project tracking, FAA manual, AMS, and Mil Specs, process capabilities, competition capabilities, competition costing, general braze and heat treat processes, utilization, ESA/VSE/SPS procedures, proper planning practices, and equipment capabilities

Must possess or acquire a working knowledge of heat treatment, thermal spray, and HIP

Must possess or be able to develop a working knowledge of the Bodycote Quality Manual and Bodycote Policy Manual

Must be able to effectively cultivate and develop customers from diverse backgrounds, including small entrepreneurial businesses to large multinational corporations

Must be able to work in a sitting position for extended periods of time (at a desk, while driving, and/or on airplane travel) in an office/industrial environment

Manual dexterity to perform data entry functions

Ability to bend, pull, stoop, and reach to perform functions

Ability to lift 25-30 lbs

May be exposed to heat, fumes, noise, and humidity, etc

Must have the cognitive and mental capacity to perform essential job functions

Must be able to communicate effectively orally and in writing

Visual acuity to read documents, computer screens, files, etc

Ability to hear in person and via phone