Okta · 1 day ago
Senior Technical Account Manager, Named Okta Strategic Accounts
Bellevue, WA
Full-time
Hybrid
Senior Level, Lead/Staff
$178K/yr - $266K/yr
8+ years expOkta is The World’s Identity Company, providing secure access and authentication solutions. The Senior Technical Account Manager will serve as a trusted advisor for a named strategic account, focusing on workforce identity and driving customer success through technical guidance and strategic alignment.
CRMEnterprise SoftwareIdentity ManagementIT InfrastructureManagement Information SystemsSoftwareWeb Development
Responsibilities
Build deep, long-lasting relationships with customers as their go-to technical advisor
Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders
Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies
Collaborate with customers to design identity strategies aligned with their business objectives
Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity
Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture
Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement
Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions
Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions
Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM)
Manage competing priorities with little impact on delivery, ensuring follow through on all activity
Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company
Facilitate difficult discussions with senior stakeholders
Serve as a thought leader, providing best practices, workshops, and training
Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture
Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team
Mentor peers and colleagues, upskilling capability with a focus on technical development
Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution
Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge
Qualification
Required
8+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master's degree)
3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect
3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices
BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required
Okta Certified, CISSP, or equivalent
Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect
Able to modify existing quickstart or code samples to adapt them to the customer's requirements
Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers
Solid understanding of one or more of the following key areas: Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols)
SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities
Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc)
Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review
Excellent communication skills, capable of translating complex technical topics into actionable insights
Convey complex ideas in a compelling and easily understandable manner
Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO
Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders
Proven ability to shape customer behaviors and decision-making to enhance service adoption, reduce risk, and achieve defined success metrics within a dedicated account
Benefits
Health, dental and vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)
Company
Okta
Okta is a management platform that secures critical resources from cloud to ground for workforce and customers.
5001-10000 employees
H1B Sponsorship
Okta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (133)
2023 (108)
2022 (201)
2021 (142)
2020 (120)
Funding
Current Stage
Public CompanyTotal Funding
$1.23BKey Investors
Sequoia CapitalAndreessen Horowitz
2020-06-08Post Ipo Equity· $1B
2017-04-06IPO
2017-03-30Secondary Market
Leadership Team
Todd McKinnon
CEO & Co-Founder
Frederic Kerrest
Vice-Chairman & Co-Founder
Recent News
2026-01-06
Morningstar.com
2026-01-05
2026-01-05
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